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Rescheduling and cancelling appointments at short notice, when required.
Job OverviewThe post holder will be responsible for booking outpatient appointments over the Trust sites for the Medicine Directorate. They will have an active role in booking of appointments for Respiratory, Cardiology, Cardiology Rehab, Dermatology, Stroke, Renal and Haematology.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
The Main Duties Of The Role Will Be
- Arranging appointments over the telephone with patients
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Rescheduling of appointments due to annual leave/other commitments
- Liaising with clinical admin
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE english & Maths or equivalent
- ECDL or equivalent
- NVQ level 2 administration or equivalent practical knowledge
- Knowledge of medical terminology
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
Experience
Essential criteria
- experience of working in a hospital or busy office environment
- Significant experience in difficult patient situations.
- Some customer care experience
- NHS experience
- Call centre experience
- Previous bookings experience
- Use of EPIC or other electronic healthcare system
Essential criteria
- Flexible, adaptable and ability to manage change
- Good understanding of patient confidentiality
- Good attendance record
- Being able to multi task and use own initiative
- Good communication skills
- Excellent IT/microsoft office skills
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
Job Overview
The post holder will be responsible for booking outpatient appointments over the Trust sites for the Medicine Directorate. They will have an active role in booking of appointments for Respiratory, Cardiology, Cardiology Rehab, Dermatology, Stroke, Renal and Haematology.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
The Main Duties Of The Role Will Be
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
Experience
Essential criteria
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
The post holder will be responsible for booking outpatient appointments over the Trust sites for the Medicine Directorate. They will have an active role in booking of appointments for Respiratory, Cardiology, Cardiology Rehab, Dermatology, Stroke, Renal and Haematology.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
The Main Duties Of The Role Will Be
- Arranging appointments over the telephone with patients
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Rescheduling of appointments due to annual leave/other commitments
- Liaising with clinical admin
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE english & Maths or equivalent
- ECDL or equivalent
- NVQ level 2 administration or equivalent practical knowledge
- Knowledge of medical terminology
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
Experience
Essential criteria
- experience of working in a hospital or busy office environment
- Significant experience in difficult patient situations.
- Some customer care experience
- NHS experience
- Call centre experience
- Previous bookings experience
- Use of EPIC or other electronic healthcare system
Essential criteria
- Flexible, adaptable and ability to manage change
- Good understanding of patient confidentiality
- Good attendance record
- Being able to multi task and use own initiative
- Good communication skills
- Excellent IT/microsoft office skills
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
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