Receptionist luxury hotel in London
Incredible Benefits
We are looking for an enthusiastic Receptionist to join our family on a full time basis. This position reports to the Front Office Manager.
Working pattern: 5 days per week / shift work 7am to 3:30pm / 8am to 4:30pm / 12pm to 8:30pm / 2pm to 10:30pm
We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests.
As a Receptionist You Will Be
- Checking in and out guests while delivering outstanding levels of service.
- Managing requests and creating memorable experiences.
- Compiling guests accounts and fulfilling administrative duties as well is ensuring the reception area is clean and tidy at all times.
We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
The Egerton House Hotel
The Egerton House Hotel, part of the Red Carnation Hotel Collection, is a beautiful town house hotel with 28 bedrooms. Our wonderful drawing room is where our fabulous range of Afternoon Teas are served and our stylish bar is world famous for its Martini cocktails. This five star deluxe property is located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod’s and the V&A Museum. Service, quality and luxury are the hallmarks of this boutique hotel, which epitomizes style, flair, wonderful comfort and the latest in modern amenities.
What's in it for you?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Party and other Employee Recognition Events
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
Receptionist luxury hotel in London
Incredible Benefits
We are looking for an enthusiastic Receptionist to join our family on a full time basis. This position reports to the Front Office Manager.
Working pattern: 5 days per week / shift work 7am to 3:30pm / 8am to 4:30pm / 12pm to 8:30pm / 2pm to 10:30pm
We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests.
As a Receptionist You Will Be
- Checking in and out guests while delivering outstanding levels of service.
- Managing requests and creating memorable experiences.
- Compiling guests accounts and fulfilling administrative duties as well is ensuring the reception area is clean and tidy at all times.
We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
The Egerton House Hotel
The Egerton House Hotel, part of the Red Carnation Hotel Collection, is a beautiful town house hotel with 28 bedrooms. Our wonderful drawing room is where our fabulous range of Afternoon Teas are served and our stylish bar is world famous for its Martini cocktails. This five star deluxe property is located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod’s and the V&A Museum. Service, quality and luxury are the hallmarks of this boutique hotel, which epitomizes style, flair, wonderful comfort and the latest in modern amenities.
What's in it for you?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Party and other Employee Recognition Events
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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