Medicus Health Partners rnduoPH8
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Job Summary:
Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Practice Manager as necessary.
To manage the reception team and support the receptionists
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Act as a role model to the reception team, supporting, motivating and promoting staff relations
To undertake a variety of administrative duties to assist in the smooth running of the practice
Job responsibilities
Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Practice Manager.
Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Process prescriptions as required and according to Practice protocols
Ensure all new reception staff receive induction, online or relevant training
Assist with problems which may lead to complaints
Participate in audit where appropriate
Apply practice policies, standards and guidance
Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency
Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions
Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team
Oversee and delegate daily tasks
Supervise patient recall system
Maintain Immunisation. Cervical cytology, Practice morbidity register etc.
Have a full understanding of appointment system
Deputies for practice manager in their absence
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential
Information relating to patients carers colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintain their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Assist in maintaining and adhering to Health & Safety Policies and Procedures
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Attending Health & safety meetings
Undertake periodic infection control training
Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include
Acting in A way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation
Respecting the privacy, dignity, needs and benefits of patient, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feeling priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintain a record of their own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Communication
The post-holder should recognise the importance of effective communication within the team and will:
Communicate effectively with other team members, patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Join Medicus Health Partners as a Reception Manager!
We're seeking a proactive and enthusiastic Reception Manager to lead our reception team in one of our site at MHP Carlton House Surgery. This pivotal role involves overseeing daily operations, managing staff, and ensuring a positive experience for patients. You'll play a crucial part in enhancing communication across our healthcare teams and supporting the practice's smooth functioning.
At Medicus Health Partners, we prioritise collaboration, innovation, and exceptional patient care. Join us to make a meaningful impact in a vibrant and supportive environment.
As the Reception Manager at Medicus Health Partners, you'll oversee the reception team, ensuring efficient day-to-day operations. Your key responsibilities will include managing staff rotas, streamlining processes, and maintaining high standards of patient care. You'll also play a vital role in fostering effective communication between patients and healthcare providers, and you'll support the team with training and development initiatives. This role is perfect for someone who thrives in a dynamic, patient-focused environment and enjoys leading and motivating a team.
Job Summary:
Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Practice Manager as necessary.
To manage the reception team and support the receptionists
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Act as a role model to the reception team, supporting, motivating and promoting staff relations
To undertake a variety of administrative duties to assist in the smooth running of the practice
Job responsibilities
Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Practice Manager.
Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Process prescriptions as required and according to Practice protocols
Ensure all new reception staff receive induction, online or relevant training
Assist with problems which may lead to complaints
Participate in audit where appropriate
Apply practice policies, standards and guidance
Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency
Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions
Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team
Oversee and delegate daily tasks
Supervise patient recall system
Maintain Immunisation. Cervical cytology, Practice morbidity register etc.
Have a full understanding of appointment system
Deputies for practice manager in their absence
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential
Information relating to patients carers colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintain their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Assist in maintaining and adhering to Health & Safety Policies and Procedures
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Attending Health & safety meetings
Undertake periodic infection control training
Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include
Acting in A way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation
Respecting the privacy, dignity, needs and benefits of patient, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feeling priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintain a record of their own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Communication
The post-holder should recognise the importance of effective communication within the team and will:
Communicate effectively with other team members, patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Join Medicus Health Partners as a Reception Manager!
We're seeking a proactive and enthusiastic Reception Manager to lead our reception team in one of our site at MHP Carlton House Surgery. This pivotal role involves overseeing daily operations, managing staff, and ensuring a positive experience for patients. You'll play a crucial part in enhancing communication across our healthcare teams and supporting the practice's smooth functioning.
At Medicus Health Partners, we prioritise collaboration, innovation, and exceptional patient care. Join us to make a meaningful impact in a vibrant and supportive environment.
As the Reception Manager at Medicus Health Partners, you'll oversee the reception team, ensuring efficient day-to-day operations. Your key responsibilities will include managing staff rotas, streamlining processes, and maintaining high standards of patient care. You'll also play a vital role in fostering effective communication between patients and healthcare providers, and you'll support the team with training and development initiatives. This role is perfect for someone who thrives in a dynamic, patient-focused environment and enjoys leading and motivating a team.
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