Victim Care Officer inLiverpool inLiverpool PUBLISHED 19 JUL 2024
Merseyside Police rL6uF3L
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To provide a vital customer centred, professional and effective service with high quality tailored support to victims.
Victim Care OfficerCriminal JusticeGrade D £27,789 - £29,874Rose Hill Headquarters36.5 hours - PermanentMerseyside Police is a dynamic, challenging, rewarding place to work: we take pride in everything we do.
The best performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first. We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.
You’ll be working for a friendly employer who has a passion for investing in our people and creating the conditions so you can thrive and be your best self. You’ll be based in our newly opened state-of-the-art Headquarters with onsite facilities such as a modern gym, a well-being room, a multi-faith room, coffee shop & restaurant, along with agile meeting and breakout areas - all equipped with video conferencing facilities.
Job Purpose
To provide a vital customer centred, professional and effective service with high quality tailored support to victims. To identify individual victims needs and provide a bespoke cope and recovery support plan, together with, emotional support, advice, guidance, and action. This will be achieved by completing initial assessment of needs with individual outcomes and goals, and risk assessments that are comprehensive to determine how and what the victim needs to cope and recover from the crime.
Knowledge & Experience
The role requires a Level 3 NVQ qualification (or equivalent) or significant experience in a similar role / environment. Ideally the qualification will be relevant to victims and/or customer services (E.g. NVQ in Community Justice: Work with Victims).
The ability to show empathy and compassion to victims, having the ability to quickly build trust and confidence will be a crucial aspect to this role. Remain calm, polite and professional and de-escalate any potential conflict that may arise when communicating with others. Manage conversations and be able to 'close contact’ where required in a respectful manner.
Post holder will need to demonstrate adaptability within a constantly evolving Criminal Justice system, provide a quality service being flexible about different ways of working and contributing to successful outcomes and continuous improvement.
Be a problem solver, taking a positive approach to solving problems and identifying solutions. When reviewing the victim needs assessment the VCO will use their experience, knowledge and skills when considering appropriate interventions for the victim.
Knowledge and understanding of the priorities of victims and witnesses in the Criminal Justice System and can be trained in Criminal Injury Compensation Claims. E.g., Victim’s Code of Practice, Witness Charter and other Victim related policies and procedures both internal and external to organisation.
Knowledge, experience and awareness (or able to learn) of criminal offences, the criminal justice processes and out of court suspect disposals, to be able to use this knowledge to help victims understand decisions and be reassured.
Excellent communication skills with ability to show empathy using active listening skills - the post holder will be communicating with victims including vulnerable victims as a key function of the role. Adapt communication styles to support the needs of the victim.
Manage, prioritise, and review workload to maximise time and productivity and ability to adapt to changing demands to ensure effective and efficient service delivery as part of the team. Have the ability to assess, interpret, analyse and evaluate information that will help identify relevant actions that enable the best outcomes for victims and take a 'one team approach’ to ensure the team works well together and strives to deliver the best possible service for individual victims.
Knowledge or ability to learn to use relevant force IT systems (E.g. Corvus, Niche, etc).
Knowledge and ability to build knowledge of other victim service providers will form part of this role. This is crucial to ensure the victim can be signposted/referred to third party providers, when required, to help their continued cope and recovery, or because of more specialist needs identified by the VCO.
Clear and demonstrable professional and ethical standards in line with all force policies.
Benefits
At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms - HQ and OCC
- Option to become a member of the onsite unions
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Hybrid/Agile working (role dependant)
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Flexible working opportunities 7am - 19:00 - (must work during the core working hours 10:00-15:00 )
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
Victim Care OfficerCriminal JusticeGrade D £27,789 - £29,874Rose Hill Headquarters36.5 hours - Permanent
Merseyside Police is a dynamic, challenging, rewarding place to work: we take pride in everything we do.
The best performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first. We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.
You’ll be working for a friendly employer who has a passion for investing in our people and creating the conditions so you can thrive and be your best self. You’ll be based in our newly opened state-of-the-art Headquarters with onsite facilities such as a modern gym, a well-being room, a multi-faith room, coffee shop & restaurant, along with agile meeting and breakout areas - all equipped with video conferencing facilities.
Job Purpose
To provide a vital customer centred, professional and effective service with high quality tailored support to victims. To identify individual victims needs and provide a bespoke cope and recovery support plan, together with, emotional support, advice, guidance, and action. This will be achieved by completing initial assessment of needs with individual outcomes and goals, and risk assessments that are comprehensive to determine how and what the victim needs to cope and recover from the crime.
Knowledge & Experience
The role requires a Level 3 NVQ qualification (or equivalent) or significant experience in a similar role / environment. Ideally the qualification will be relevant to victims and/or customer services (E.g. NVQ in Community Justice: Work with Victims).
The ability to show empathy and compassion to victims, having the ability to quickly build trust and confidence will be a crucial aspect to this role. Remain calm, polite and professional and de-escalate any potential conflict that may arise when communicating with others. Manage conversations and be able to 'close contact’ where required in a respectful manner.
Post holder will need to demonstrate adaptability within a constantly evolving Criminal Justice system, provide a quality service being flexible about different ways of working and contributing to successful outcomes and continuous improvement.
Be a problem solver, taking a positive approach to solving problems and identifying solutions. When reviewing the victim needs assessment the VCO will use their experience, knowledge and skills when considering appropriate interventions for the victim.
Knowledge and understanding of the priorities of victims and witnesses in the Criminal Justice System and can be trained in Criminal Injury Compensation Claims. E.g., Victim’s Code of Practice, Witness Charter and other Victim related policies and procedures both internal and external to organisation.
Knowledge, experience and awareness (or able to learn) of criminal offences, the criminal justice processes and out of court suspect disposals, to be able to use this knowledge to help victims understand decisions and be reassured.
Excellent communication skills with ability to show empathy using active listening skills - the post holder will be communicating with victims including vulnerable victims as a key function of the role. Adapt communication styles to support the needs of the victim.
Manage, prioritise, and review workload to maximise time and productivity and ability to adapt to changing demands to ensure effective and efficient service delivery as part of the team. Have the ability to assess, interpret, analyse and evaluate information that will help identify relevant actions that enable the best outcomes for victims and take a 'one team approach’ to ensure the team works well together and strives to deliver the best possible service for individual victims.
Knowledge or ability to learn to use relevant force IT systems (E.g. Corvus, Niche, etc).
Knowledge and ability to build knowledge of other victim service providers will form part of this role. This is crucial to ensure the victim can be signposted/referred to third party providers, when required, to help their continued cope and recovery, or because of more specialist needs identified by the VCO.
Clear and demonstrable professional and ethical standards in line with all force policies.
Benefits
At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:
Merseyside Police is a dynamic, challenging, rewarding place to work: we take pride in everything we do.
The best performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first. We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.
You’ll be working for a friendly employer who has a passion for investing in our people and creating the conditions so you can thrive and be your best self. You’ll be based in our newly opened state-of-the-art Headquarters with onsite facilities such as a modern gym, a well-being room, a multi-faith room, coffee shop & restaurant, along with agile meeting and breakout areas - all equipped with video conferencing facilities.
Job Purpose
To provide a vital customer centred, professional and effective service with high quality tailored support to victims. To identify individual victims needs and provide a bespoke cope and recovery support plan, together with, emotional support, advice, guidance, and action. This will be achieved by completing initial assessment of needs with individual outcomes and goals, and risk assessments that are comprehensive to determine how and what the victim needs to cope and recover from the crime.
Knowledge & Experience
The role requires a Level 3 NVQ qualification (or equivalent) or significant experience in a similar role / environment. Ideally the qualification will be relevant to victims and/or customer services (E.g. NVQ in Community Justice: Work with Victims).
The ability to show empathy and compassion to victims, having the ability to quickly build trust and confidence will be a crucial aspect to this role. Remain calm, polite and professional and de-escalate any potential conflict that may arise when communicating with others. Manage conversations and be able to 'close contact’ where required in a respectful manner.
Post holder will need to demonstrate adaptability within a constantly evolving Criminal Justice system, provide a quality service being flexible about different ways of working and contributing to successful outcomes and continuous improvement.
Be a problem solver, taking a positive approach to solving problems and identifying solutions. When reviewing the victim needs assessment the VCO will use their experience, knowledge and skills when considering appropriate interventions for the victim.
Knowledge and understanding of the priorities of victims and witnesses in the Criminal Justice System and can be trained in Criminal Injury Compensation Claims. E.g., Victim’s Code of Practice, Witness Charter and other Victim related policies and procedures both internal and external to organisation.
Knowledge, experience and awareness (or able to learn) of criminal offences, the criminal justice processes and out of court suspect disposals, to be able to use this knowledge to help victims understand decisions and be reassured.
Excellent communication skills with ability to show empathy using active listening skills - the post holder will be communicating with victims including vulnerable victims as a key function of the role. Adapt communication styles to support the needs of the victim.
Manage, prioritise, and review workload to maximise time and productivity and ability to adapt to changing demands to ensure effective and efficient service delivery as part of the team. Have the ability to assess, interpret, analyse and evaluate information that will help identify relevant actions that enable the best outcomes for victims and take a 'one team approach’ to ensure the team works well together and strives to deliver the best possible service for individual victims.
Knowledge or ability to learn to use relevant force IT systems (E.g. Corvus, Niche, etc).
Knowledge and ability to build knowledge of other victim service providers will form part of this role. This is crucial to ensure the victim can be signposted/referred to third party providers, when required, to help their continued cope and recovery, or because of more specialist needs identified by the VCO.
Clear and demonstrable professional and ethical standards in line with all force policies.
Benefits
At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms - HQ and OCC
- Option to become a member of the onsite unions
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Hybrid/Agile working (role dependant)
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Flexible working opportunities 7am - 19:00 - (must work during the core working hours 10:00-15:00 )
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
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inLiverpool
53.40840148925781 -2.991569995880127 Liverpool, England, United Kingdom 
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