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Administration and customer care skills must be of the highest standard.
Job OverviewWe have a 12 month fixed term vacancy for an enthusiastic and well motivated appointments officer to join our busy and friendly department as a member of the radiology bookings team.
This post is to cover a member of staff on secondment in the department.
The post holder will be required to book patient appointments, answer telephone and email queries and also support the department by covering the reception desks if required.
Main duties of the job
Your job role will be varied and interesting, you will be liaising with patients and working closely with Healthcare Professionals.
You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.
Administration and customer care skills must be of the highest standard. Working in a small group and being a good team player are key requirements of this role as is the ability to handle large volumes of workload under pressure.
You will work 37.5 hours a week
You will report to the Radiology Support Services Lead
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Detailed Job Description And Main Responsibilities
- Making appointments for patients for general and specialized x-ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with the nursing staff and Consultant Radiologists when necessary.
- Explaining appropriate instructions regarding preparation before ultrasound or special examinations.
- Making appointments by letter or by telephone.
- Communicate with other health care workers eg. Doctors, medical records personnel and others on a daily basis.
- Receive patients at Radiology Reception if required and book them in.
- Accurately record patient information on IPM and the Radiology Information System (EPIC).
- Provide a caring service to the patients at all times by being friendly and approachable.
- Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
- Ensure patient confidentiality is observed and maintained in respect of all patient information.
- Participate in any weekend and out of hours duties.
- Carry out duties at other sites within the Trust as required on an occasional basis.
- Carry out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.
- Ability to cover reception desk as and when needed on short notice to assist with cover on an Ad hoc basis
- To assist the secretary team with day to day tasks on an Ad hoc basis
Please see Job Description and Person Specification for further information
Person specification
Qualifications
Essential criteria
- 3 GCSEs grade C or above
Skills
Essential criteria
- Computer skills
- Communicate effectively
- Attention to detail
- Work under pressure
Experience
Essential criteria
- Used to a busy environment
- Clerical/office experience
- Computer experience
- NHS experience
- Experience of appointment systems
- Used Office Outlook
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
Job Overview
We have a 12 month fixed term vacancy for an enthusiastic and well motivated appointments officer to join our busy and friendly department as a member of the radiology bookings team.
This post is to cover a member of staff on secondment in the department.
The post holder will be required to book patient appointments, answer telephone and email queries and also support the department by covering the reception desks if required.
Main duties of the job
Your job role will be varied and interesting, you will be liaising with patients and working closely with Healthcare Professionals.
You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.
Administration and customer care skills must be of the highest standard. Working in a small group and being a good team player are key requirements of this role as is the ability to handle large volumes of workload under pressure.
You will work 37.5 hours a week
You will report to the Radiology Support Services Lead
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Detailed Job Description And Main Responsibilities
Please see Job Description and Person Specification for further information
Person specification
Qualifications
Essential criteria
Skills
Essential criteria
Experience
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
We have a 12 month fixed term vacancy for an enthusiastic and well motivated appointments officer to join our busy and friendly department as a member of the radiology bookings team.
This post is to cover a member of staff on secondment in the department.
The post holder will be required to book patient appointments, answer telephone and email queries and also support the department by covering the reception desks if required.
Main duties of the job
Your job role will be varied and interesting, you will be liaising with patients and working closely with Healthcare Professionals.
You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.
Administration and customer care skills must be of the highest standard. Working in a small group and being a good team player are key requirements of this role as is the ability to handle large volumes of workload under pressure.
You will work 37.5 hours a week
You will report to the Radiology Support Services Lead
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Detailed Job Description And Main Responsibilities
- Making appointments for patients for general and specialized x-ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with the nursing staff and Consultant Radiologists when necessary.
- Explaining appropriate instructions regarding preparation before ultrasound or special examinations.
- Making appointments by letter or by telephone.
- Communicate with other health care workers eg. Doctors, medical records personnel and others on a daily basis.
- Receive patients at Radiology Reception if required and book them in.
- Accurately record patient information on IPM and the Radiology Information System (EPIC).
- Provide a caring service to the patients at all times by being friendly and approachable.
- Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
- Ensure patient confidentiality is observed and maintained in respect of all patient information.
- Participate in any weekend and out of hours duties.
- Carry out duties at other sites within the Trust as required on an occasional basis.
- Carry out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.
- Ability to cover reception desk as and when needed on short notice to assist with cover on an Ad hoc basis
- To assist the secretary team with day to day tasks on an Ad hoc basis
Please see Job Description and Person Specification for further information
Person specification
Qualifications
Essential criteria
- 3 GCSEs grade C or above
Skills
Essential criteria
- Computer skills
- Communicate effectively
- Attention to detail
- Work under pressure
Experience
Essential criteria
- Used to a busy environment
- Clerical/office experience
- Computer experience
- NHS experience
- Experience of appointment systems
- Used Office Outlook
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
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