Overseas Visitor OfficerinKingston Upon ThamesinKingston Upon ThamesPUBLISHED THU 13 MAR 2025

The post-holder is responsible for the identification of patients who are not entitled to NHS treatment and therefore are categorised as Overseas Visitors. He/she will conduct interviews in accordance with the Department of Health guidelines to establish whether or not patients are entitled to free NHS treatment and if necessary raise and collect charges as appropriate. The post holder will refer any complex cases where patients fall out of routine assessments to the Overseas Visitors Manager.

• To work with other staff, patients, relatives and other Government agencies to establish the entitlement to free NHS care of new patients, wherever possible prior to the patient's visit to hospital. This will require verbal and written communication with patients in order to establish entitlement.
• To carry out stage one interviews as necessary and be responsible for stage two interviews directly with patients. The post-holder will need to respond sympathetically to the needs of the patient with respect to their clinical condition and it's severity but not let this sympathy get in the way of decision making.
• To explain this the outcome of assessments to patients and explain the anticipated financial costs involved and consequences should they not be able to pay for their treatment.
• To deal with ad-hoc queries from patients or relatives relating to the assessment of free NHS treatment entitlement.
• To carry out promptly interviews to assess the eligibility of patients for NHS treatment and identify patients who should be charged. This will require the post holder to obtain clinical information and detailed, intricate and important documents
• To ensure timely and accurate invoices are raised for treatment provided to overseas visitors.
• To be collect payments by cash, cheque and card from overseas visitors as necessary, ensuring that receipts are issued in accordance with Trust policy.
  
  

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

For further details / informal visits contact: Name: Rosemary Metcalf Job title: Overseas Visitors Officer Email address: Telephone number: