Paediatric Outpatient AdministratorinScarboroughinScarboroughPUBLISHED TUE 4 MAR 2025

This is a patient facing role and the successful candidate must be able to demonstrate the ability to work well under pressure, and manage their time and workload effectively, as you will be working in a busy children's clinic environment which can sometimes be noisy.

Although your work will be guided you must be able to work unsupervised, using your own initiative and be able to respond quickly and efficiently. This role requires you to have an empathetic nature as you will encounter anxious children/families/carers.

As a focused individual, you will need to be organised have the ability to prioritise your workload, have excellent communication skills and be a creative thinker and multitasker who is able to effectively problem solve and meet tight deadlines. You will have the ability to work as part of a friendly and supportive team working to achieve common goals.

We would welcome any telephone/email enquiries prior to application .

• Action appointments from worklist.
• Action appointment requests on CPD from clinicians and consultants.
• Change, cancel or amend appointments as required whilst following various booking rules.
• Ensuring clinics are appropriately utilised.
• Expedition of referrals.
• Maintain clinic room bookings.
• Manage electronic worklists.
• Add, end and re-open referrals on CPD using ERS.
• Escalate issues to appropriate manager/clinician.
• Meet and greet parents/children asking relevant screening questions.
• Receive enquiries via telephone, email, text or fact to face from internal and external parties.
• Respond sensitively to parents who may be worried, anxious or distressed.

About us

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.