Patient Pathway Manager inLeicester inLeicester PUBLISHED FRI 14 MAR 2025

The Patient Pathway Manager is responsible for overseeing the curation of surgical waiting lists within Gastrointestinal Surgery across Leicester's hospitals.

The service has three Patient Pathway Manager positions with each one responsible for overseeing the waiting lists and theatre lists of a specific sub-specialty (either Colorectal, Upper Gastrointestinal or Hepatobiliary).

This post-holder will ensure theatre lists are booked in accordance with referral-to-treatment (RTT) guidance. In practice, this means booking patients from surgical waiting lists in priority order, balancing the clinical need for patients requiring urgent surgery and routine patients who have been waiting the longest for their procedure. Additionally, the Patient Pathway Manager will be responsible for ensuring theatre lists are optimised to ensure maximum utilisation of the available theatre time.

Patient Pathway Managers are responsible for the line management of Waiting List Coordinators who support the booking of theatre lists. This responsibility includes the management of sickness absence, appraisals, and mandatory training.

Patient Pathway Managers work closely with Consultant Surgeons and other clinical, nursing and administrative teams, as well as having regular contact with patients on the waiting list.

About us

Service Delivery & Development

• To book theatre lists in accordance with referral-to-treatment (RTT) guidance and Trust policy, with the support of digital applications including HISS and ORMIS.
• To ensure theatre lists are optimised to ensure maximum utilisation of the available theatre time.
• To ensure the longest waiting patients have clear next steps on their pathway and ensure these are monitored regularly to support patients get their procedure date at the earliest opportunity.
• To escalate to the Admin Manager and Service Manager at the earliest opportunity where there are concerns regarding the ability to provide a patient with a procedure date.
• To ensure patient records for patients on the waiting list are maintained and kept up-to-date.
• To regularly access data quality reports and resolve any instances where concerns are identified.
• To plan and manage own workload, ensuring all tasks are completed in a timely manner, as well as delegating and supporting the wider Waiting List Team where appropriate.
• To comply with data protection act and maintain confidentiality of all information managing it safely and securely.

Management Responsibilities

• To deputise for the Admin Manager where required, which may involve attendance at weekly theatre scheduling meetings.
• To line manage Waiting List Coordinators, which includes the management of sickness absence, appraisals, and mandatory training.

Communication

• To be responsible for ensuring that consistently high standards of customer service are delivered by the surgical administration team.
• To liaise effectively and courteously with patients, visitors and colleagues, and be aware of barriers to effective communication.
• To ensure that written information is legible, accurate and comprehensive.
• To give reassurance and ensure patients are kept up to date with regards to their surgical appointments.
• To answer, and take appropriate action to resolve inquires via telephone and face to face with patients, visitors and colleagues internal and external to the department.