Patient Support OfficerinCoventryinCoventryPUBLISHED THU 20 MAR 2025

Are you looking to contribute your skills in a dynamic and supportive environment? A fantastic opportunity to join our team GP Practice and be a part of the overall vision of Coventry & Rugby GP Alliance has become available, and we are currently seeking a driven and dedicated individual to fill the role of Patient Support Officer.

Our Patient Support Officers play a vital role as part of a busy team. In this position, you will support us with achieving our goals, while also contributing to the overall success of our organisation. You will work as part of the ATP Team, providing general assistance and contributing to the achievement of its objectives. This role will require you to maintain information and monitoring systems, and to support the demands of the service.

If youre excited by the prospect of tackling new challenges, collaborating with a dynamic team, and helping shape the future of our organisation, we would love to hear from you! Apply today and take the first step toward an exciting new chapter in your career.

Patient and Customer Care

• Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and the session has finished.
• To meet and greet patients, members of the public and visitors in a friendly and courteous manner
• Offer general assistance to the ATP team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members the ATP team and CRGPA
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Provide an efficient, courteous and responsive reception and telephone service to the public
• Participate in new initiatives and future changes in service delivery improvements.
• Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
• Actively pursue own personal development and take full advantage of training provided.

About us

Patient and Customer Care

• Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and the session has finished.
• To meet and greet patients, members of the public and visitors in a friendly and courteous manner
• Offer general assistance to the ATP team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members the ATP team and CRGPA
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Provide an efficient, courteous and responsive reception and telephone service to the public
• Participate in new initiatives and future changes in service delivery improvements.
• Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
• Actively pursue own personal development and take full advantage of training provided.

Appointments

• Process appointment requests by triaging all calls, dealing sympathetically and assessing
• Pull and fill notes for Practices and update as necessary
• Hand completed repeat prescriptions to patients
• Play an active role in the co-ordination, and review of patient surveys e.g. Friends and FamilyTest
• Offer solutions and actively listen to patients to resolve issues.
• Chaperone during consultations as requested
• Check patients in on arrival at the surgery
• Check that all patients contact details are correct upon arrival
• Monitor flow of patients into consulting and treatment rooms

Operations

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Deal with all general enquiries
• Collate patient data as directed
• Carry out a range of administration duties including word processing and data inputting duties as required (EMIS), fax, photocopy and post.

Patient Registrations

• Process new patient registrations and change of patient details, using appropriate systems
• Ensure that up to date and comprehensive information is available at all times through liaison with other Team members

Facilities

• Tidy the doctors rooms and replenish supplies of forms on completion of sessions
• Keeping the reception area tidy and free from obstructions and clutter
• Keeping the reception well stocked with stationery and other supplies
• Have a thorough knowledge of all practice procedures and work in accordance of approved protocols.
• Ensure building security, have a thorough knowledge of doors, windows, alarm

Other Tasks

• Participate in performance review meetings, including taking responsibility for maintaining a record of own personal and professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the ATP team, or any other duties as requested by line manager.
• Contributing to the development and improvement of services to patients
• Play an active role in the induction and training of new staff members
• Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance

The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.