The ideal candidate should possess strong communication skills, a professional telephone manner, and familiarity with medical terminology, alongside relevant experience in a healthcare setting. The position requires effective multitasking and the ability to build positive working relationships, contributing to continuous service improvement. The Trust is dedicated to staff development, offering opportunities for professional growth within a dynamic environment.
An exciting opportunity has become available for a Referral Administrator within Imperial Private Healthcare
The successful candidate will be primarily based at Charing Cross Hospital but may be asked to cover at one of our other sites. You will be a highly skilled team player and communicator with the drive and ambition to keep improving both personally and for the developmentof the service. Working closely with consultants and their secretaries, outside agencies and embassies, departmental colleagues, and other departments within the Trust, you will always be making sure that everyone receives the greatest possible customer experience.
Excellent customer service is necessary and some understanding of medical terminology is essential. You will have good communication skills, including a professional and courteous telephone manner, good written communication, and the ability to multi-task.
The organisation is committed to developing its staff and is able to provide the right candidate with excellent development opportunities. You will have experience of working in a healthcare or similar setting and have the ability to interact and build positive working relationships. Being an effective communicator and highly organised in your approach, you will be able to provide dynamic and appropriate support as required in a busy environment, whist ensuring our patients have a positive experience within the Trust. Our Referral Hub department is open from 8-6 Mon-Friday.
oTo provide a comprehensive and efficient private referral service for patients, referrers and consultants
oTo work as part of the Private Referral Hub to provide the best possible customer service for patients, consultants and colleagues.
oTo ensure that private referrals are processed and booked with a private consultant in line with policies and procedures. This requires both timely and accurate input of data onto electronic and paper systems as required.
oTo respond to and deal with a variety of often complex private patient enquiries/requests in a timely manner, whether by telephone, email and/or Live Chat service, ensuring that all enquiries are resolved professionally and with a high level of customer service.
oTo work on a rotational basis covering the Private Referral Hub telephones, email inboxes, Live Web Chat service and processing referrals alongside managing patient enquiries.
oTo contribute to the planning and implementation of change within the Private Referral Hub.
About us
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
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