Devon Partnership NHS Trust rQSZNtRl
In this fulfilling position, you'll conduct complex mental state and risk assessments, delivering tailored support to people of all ages experiencing distress. Your excellent communication skills and empathetic approach will be essential as you validate emotions, de-escalate crises, and coach clients in distress tolerance techniques. With senior clinical supervision every step of the way, you'll enhance your expertise while contributing to a service that truly values recovery. Join us and help shape the future of mental health care in our community. Your journey starts here!
We are seeking to recruit an enthusiastic and motivated individual to join our mental health First Response Service, an exciting newly commissioned service based in Exeter. The team promotes a dynamic and innovative way of working, triaging and responding to crisis referrals. The role encompasses the NHS principle; right care, right time and right place. The First Response Service triages mental health crisis calls and referrals, providing tele-coaching psychologically informed interventions, support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.
Devon Partnership NHS Trust is growing as we establish ourselves as one of the leading providers of mental health services in the country.
Working as part of Devon Partnership NHS Trust, you will make a difference to peoples lives from the moment you start.
This is an ideal post for anyone who has experience and knowledge of working within mental health. Psychology or health related graduates are welcome to apply. Tele-coach Practitioners complete clinical risk and mental state assessments by telephone, providing short-term psychological interventions for people presenting in mental health crisis in view of sign posting them onto the most appropriate service to meet their care needs. This is undertaken with direct supervision from senior clinical practitioners.
Working via telephone, Tele-coach Practitioners are experts in emotional validation, de-escalating crises and coaching people regarding distress tolerance techniques, promoting emotional regulation interventions. Using a range of psychologically informed interventions, Tele-coach Practitioners empower people using the service and their carers / families to manage crises more safely and effectively. Successful candidates will work a variety of shift patterns providing 24/7 support to the service.
We are looking for recovery focussed and confident individuals with excellent communication skills. The role includes the tele triage of crisis calls or referrals to the Trust, coupled with managing requests for clinical information. The role further consists of providing advice, guidance, support and signposting. You will at all times be supported and supervised by a senior clinical mental health lead
About us
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Job Purpose
The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis via the telephone, often working with a high level of distress. For people experiencing a mental health crisis, Tele-coaches will provide; Complex mental state assessments Complex clinical risk assessments Complex clinical formulations A range of recovery focused interventions Validation and de-escalation of crisis Distress tolerance and emotional regulation coaching techniques Empowerment of persons in crisis, carers and families as a means of managing situations effectively
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