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ReceptionistinHemel HempsteadinHemel HempsteadPUBLISHED WED 27 DEC 2023

Band 3: £24,071 to £25,674 a year per annum pro rata + 5% of basic salary (min £1,192 max £2,011)  PERMANENT 
NHS

Hertfordshire Partnership University NHS Foundation Trust

For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.

We are looking to recruit for a Receptionist to join our fantastic team!

The successful candidate will welcome all visitors and service users to HPFT on Level 2 Adult Reception, take first line telephone calls and signposting these to the relevant teams, whilst maintaining a positive, professional and welcoming approach.

The vacancy is working in Adults reception but will also be covering the other 2 receptions on the Ground and First floor when required.

The role requires you to assist with the outpatient clinics from reception; demonstrating the Trust's Values and Behaviours on a daily basis;

Demonstrate self-motivation, good attention to detail and the ability to stay calm under pressure.

The post holder will be the nominated Fire Marshall and be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.

To be successful you will need excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a larger team

The post holder will be required to work independently, applying a high degree of confidentiality to all of their work. This role will suit a good team player with a desire to show initiative.

  • To manage the web-based Room Booking system
  • To manage the outpatient clinics from reception and provide support to the clinical staff with general administration tasks.
  • Diary management for and during outpatient clinics
  • answer all incoming calls and dealing with queries appropriately.
  • manage all incoming and outgoing mail to the unit.
  • Responsibility for the tidiness of reception areas and clinical spaces.
  • Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology.
  • To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
  • To update skills and attend the necessary mandatory training.
  • To demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate typing is essential.
  • Reporting maintenance and cleaning issues to the Helpdesk and recording accurate job references; reporting major issues to the Site Manager
  • the management of personal alarms and ensuring that these are always charged


More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


inHemel Hempstead click to show distance
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