Referral Co-ordinator inWokingham inWokingham PUBLISHED MON 10 FEB 2025
Candidates must demonstrate strong written and verbal communication abilities, be sensitive to the needs of others, and possess a flexible approach to work. Essential requirements include a compatible home internet connection for remote work and the completion of all mandatory training. The role emphasises teamwork and a supportive work ethic while aiming to process referrals efficiently in a fast-paced environment.
We are based at Wokingham Hospital, and process referrals for community services. These referrals come by either phone or email and are processed onto a clinical platform creating a referral for the relevant service.
Referrals received by phone are taken by administrators and these calls can also be for Adult Social Care, Children's Mental Health and general enquires.
Email referrals are managed by a Triage Team who pre screen and pass the referrals to a processing queue managed by administrators.
The service operates between 08.00-18.00 Monday to Friday on variety of shifts for example 8am-4pm and 10am-6pm.
There may be some opportunities to work from home after initial training, but staff are still required to work from the office as needed. You will be required to attend the office at short notice should you be able to work from home. Candidates must have a compatible home internet provider, Hyperoptic is not compatible with our soft phone system.
Basic IT equipment will be provided.
This post will require staff to be able to access the office at Wokingham Hospital
- To receive incoming Health, Social and Children's Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment
- You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)
- Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
- Answer the telephone and provide caller with information requested / record referral details for processing.
- Good communication skills
- Effective team working
- Attend all statutory and mandatory training required for this role.
About us
The must haves for you to be considered for this role:
Excellent written and verbal communication skills
Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances.
Accurate data inputting skills
Enthusiastic and flexible approach
Be able to work from home and in the office as required (may be required at short notice to attend the office)
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