Administrator- Respiratory Services inFarnham inFarnham PUBLISHED FRI 11 APR 2025

Job Overview

A fantastic opportunity has arisen to join our well-established, innovative, and dynamic Respiratory Service. We are expanding our successful team to provide support to respiratory patients in the community and hospital.

We are looking for a diligent and organised Band 3 Administrator who will work alongside colleagues to support the clinical team to deliver incredible respiratory care. This role is likely to have the first contact with the patients, so we are looking for a friendly and compassionate person who works well under pressure. The team administrators are pivotal to the day-to-day delivery of the service and reporting commitments.

The successful candidate will play an integral part in improving the standard of care for respiratory patients and will have the opportunity to work within a variety of settings. The award-winning team is based at Farnham Community Hospital, but we also see patients in hospitals, clinics, and in their own homes. Our focus is to support people to manage their condition within the most appropriate setting. No two days are the same.

The role is predominantly Monday to Friday with the hours being 9 to 5 but flexibility can be considered if the service requirements are met.

Main duties of the job

To provide full clerical support to various key functions within the respiratory team. The administrator will provide high level administrative support and general office duties for the Respiratory Teams. The post will involve patient contact via the telephone, often being the first point of contact with the service.

Duties

This role includes completing all administrative, information and organisational duties to ensure the smooth running of the team. Managing and reporting data to ensure targets are met. The administrator will work as part of a proficient team in the delivery of a high quality, timely and effective service. Duties include:

• Taking telephone enquiries
• First point of contact for patients and other healthcare professionals
• Appointment bookings
• Managing schedules
• Liaising with patients through correspondence
• Support other members of the team with administrative tasks
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level or equivalent, in English.
• Experience and training to vocational NVQ3 or equivalent
  
  

Experience

Essential criteria

• Previous knowledge /understanding or experience of working in an office and/or customer care environment and administrative functions/duties.
• Ability to work as part of a multidisciplinary team
  
  

Skills

Essential criteria

• Knowledge and experience of navigating around software programmes/packages.
• Effective Interpersonal & Communication Skills
• Ability to manage deadlines, plan and organise own workload and that of team.
• Excellent telephone manner
• Able to demonstrate awareness of strict confidentiality.
• Accurate copy and audio typing
• Good IT skills to be able to enter data and can navigate around various systems and software packages – such as outlook, MS office and the internet.
• Able to produce minutes.
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .

Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .

Apply online now