NHS Devon Integrated Care Board r3hYr0Ni
The Devon Referral Support Service (DRSS) is a dynamic team that works on behalf of GP practices and providers to promote the safe and equitable application of referral pathways, commissioning policies and patient choice.
DRSS has two key delivery areas; supporting quality and transparency through its referral management service; and promoting best practice through referral pathway review.
DRSS is an integral part of the wider Delivery directorate and enacts the relevant strategic and operational asks of the directorate.
The post holder will oversee and manage a high performing team of patient choice facilitators to ensure effective and efficient, referral processing.
As part of this role, there will be a requirement to work in a matrix and flexible way across multiple areas/teams to support business needs. The objectives of the role will be regularly reviewed to align to organisational priorities.
Eligibility to Work in the UK - Important InformationNHS Devon does not currently hold a sponsorship license to support visa applications. We have been able to successfully meet our recruitment needs without the requirement for visa sponsorship. As such, we are only able to consider applications from candidates who already have the appropriate legal right to work in the UK at the time of application. We are committed to fostering an inclusive and diverse workforce and welcome applications from all qualified individuals who meet this requirement. Thank you for your understanding.
- Responsible for ensuring the efficient delivery of the Referral Management Service
- Ensure all DRSS processes are being followed to a high standard and relevant KPIs are met.
- Ensure high quality of customer service is delivered.
- Ensure 1-1s and PADRs are held regularly with direct reports.
- Ensure annual leave and flexi working arrangements are kept within agreed levels for all team members alongside balancing operational priorities and productivity.
- Ensure productivity and quality (including accuracy and information governance) expectations met across the whole team.
- Ensure training and development is in place for all direct reports include call coaching.
- Develop and maintain effective and professional relationships with direct reports, ensuring team members are supported through the implementation of ICB HR policies and procedures.
- Escalations to be made in a timely manner to Project Delivery Team.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
About us
Please see the attached Job description and person specification for full details of the role and responsibilities.
DRSS are currently based at Pomona House, Torquay, however, this base will change to Pynes Hill, Exeter within the next two-year period. This role can be based at either site until then, dependent on individual preference.
The organisation continues to embrace the benefits of agile, hybrid working. As part of the induction and initial integration with the service some onsite working from both sites may be required.
Vacancies may close early if a high volume of applications are received.
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