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Team AdministratorinEpsom/LeatherheadinEpsom/LeatherheadPUBLISHED SAT 23 DEC 2023

Band 4: £27,857 to £30,570 a year per annum  PERMANENT 
EATING DISORDERMENTAL HEALTHNHS

Surrey and Borders Partnership NHS Foundation Trust

Please See Job Description for full details and main responsibilities of this post and contact services to discuss in more details.

We are seeking to recruit a highly motivated and experienced full time Band 4 Administrator to work in the Community Eating Disorder Services; the role will be spilt between the Child and Adolescent Eating Disorder team (3 days) and the Adult Eating Disorder Integrated Mental health Service (2 days).

You will be joining two very dedicated teams of clinicians and will be working alongside practiced administrators who will offer you support and training. The Admin role is invaluable for the smooth running and efficiency of the overall service. You will need to be highly organised and able to work well under pressure. Although this is a very demanding role you will be working with a very dedicated and forward-thinking teams and you will be able to play a key role in these services.

You will also be expected to support with management of the referrals into the service, liaison with patients and families as well as GPs and other health providers. You will support the current admin teams with the day to day activities of the service including the welcoming of patients to the service.

You will report to the team Business Lead and Service Manager.

The Child and Adolescent team is based in Epsom and the AEDimhs team is based in Leatherhead where there is a potential some flexible home working. We are open Monday to Friday from 09.00 to 17.00 excluding, Public Holidays.

For more information about the post please contact Jo Jones , AEDimhs Service Manager on

To exercise judgement with regards to patient enquiries assessing urgency and taking appropriate action, some of which will be complex.

To be able to present complex information in a range of formats, including verbally and through the use of information technology.

To support team members in liaising with young people and their families, carers, secretaries, GPs and other relevant care agencies.

Receive and process referrals to the relevant clinician and system(s

Provide day to day supervision and monitoring of workload.

Update case notes on patient record system as required

Undertake regular managerial supervision and appraisal of administrators within the team, in conjunction with Band 5, if applicable

Provide secretarial support to the team, as required, i.e. arranging meetings, ESR approvals, diary management, monitoring cover arrangements, arranging agency workers, logging incidents onto DATIX etc.

Monitor annual leave requests and sickness absence for manager, as required

Book appointments on the patient record system for clinics and individual consultations

Answer telephone calls and relay any messages in a timely manner

Creating bespoke documents for the team, such as leaflets etc.

Arrange team events, as required


More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for a Team Administrator:
To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.
2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.
3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.
4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).
5. Time Management: Ability to manage time efficiently and meet deadlines.
6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.
7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.
8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.
9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.
10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.
11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.
12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.
 


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