Ward Clerk - Bolton Ward inHarrogate inHarrogate PUBLISHED TUE 8 APR 2025
Opportunity to make a difference by providing crucial administrative support that enables clinical teams to focus on patient care.
Dynamic work environment with varied tasks that keeps the role interesting and engaging.
First point of contact for patients and relatives, allowing for excellent communication and relationship-building.
Access to professional development opportunities and support for personal growth within the NHS framework.
Employee support services, including a comprehensive Employee Assistance Programme and wellness initiatives, promoting a positive work-life balance.
Recognition and rewards through initiatives like 'Making a Difference' and 'Team of the Month' awards, fostering a culture of appreciation.
Inclusive work culture that values diverse perspectives and encourages staff to bring their entire selves to work.
Are you a proactive organiser with a passion for supporting others? Join our compassionate team as a Ward Clerk on Bolton Ward at the Harrogate and District NHS Foundation Trust. This vital role involves being the first point of contact for patients, relatives, and staff. With your excellent communication skills, you’ll help maintain patient case notes and assist clinical teams with essential administrative duties, ensuring that our patients receive the best hands-on care possible.
As a part of our supportive culture, you will enjoy a variety of staff benefits aimed at enhancing your wellbeing and professional growth. From health initiatives to opportunities for personal development, we believe in nurturing our staff—recognition through awards and a comprehensive assistance programme is all part of creating an environment where you can truly thrive. If you’re ready to make a difference and bring your unique strengths to our team, we’d love to hear from you! For more information, contact Rachel Latimer, our Ward Manager, at rachel.latimer1@nhs.net or call 01423 553650.
As a part of our supportive culture, you will enjoy a variety of staff benefits aimed at enhancing your wellbeing and professional growth. From health initiatives to opportunities for personal development, we believe in nurturing our staff—recognition through awards and a comprehensive assistance programme is all part of creating an environment where you can truly thrive. If you’re ready to make a difference and bring your unique strengths to our team, we’d love to hear from you! For more information, contact Rachel Latimer, our Ward Manager, at rachel.latimer1@nhs.net or call 01423 553650.
Opportunity to make a difference by providing crucial administrative support that enables clinical teams to focus on patient care.
Dynamic work environment with varied tasks that keeps the role interesting and engaging.
First point of contact for patients and relatives, allowing for excellent communication and relationship-building.
Access to professional development opportunities and support for personal growth within the NHS framework.
Employee support services, including a comprehensive Employee Assistance Programme and wellness initiatives, promoting a positive work-life balance.
Recognition and rewards through initiatives like 'Making a Difference' and 'Team of the Month' awards, fostering a culture of appreciation.
Inclusive work culture that values diverse perspectives and encourages staff to bring their entire selves to work.
Are you organised, proactive and thrive when working in a team? If so, this role is for you! We are looking for a hard working individual to join our team on Bolton Ward in the role of Ward Clerk.
Bolton Ward is the Trust's male surgical ward which cares for patients who have sustained are acutely unwell, some of which requiring surgery.
The successful candidate will need excellent communication skills and be able to prioritise your own workload which can vary regularly throughout a busy day.
We are willing to hear from anyone who has administration skills, is happy and able to work primarily on a computer and can display our Trust values in their day to day work.
The role of the Ward Clerk is extremely varied. Some of the key tasks include:
For further details, please see Job Description and Person Specification attached or contact Emma Oxtoby, Quality Assurance Lead - / .
Bolton Ward is the Trust's male surgical ward which cares for patients who have sustained are acutely unwell, some of which requiring surgery.
The successful candidate will need excellent communication skills and be able to prioritise your own workload which can vary regularly throughout a busy day.
We are willing to hear from anyone who has administration skills, is happy and able to work primarily on a computer and can display our Trust values in their day to day work.
The role of the Ward Clerk is extremely varied. Some of the key tasks include:
- Being the first point of contact for patients, relatives and staff both face to face and on the telephone.
- Maintaining patients case notes to an excellent standard.
- Supporting the clinical teams with admin duties to allow them to provide hands on patients care.
- Updating and maintaining electronic inpatient records.
- Booking follow up appointments for patients after discharge.
- Be able to provide an efficient and effective administration service to the entire ward.
- An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
For further details, please see Job Description and Person Specification attached or contact Emma Oxtoby, Quality Assurance Lead - / .
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Useful skills for a Ward Clerk - Bolton Ward:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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