Walsall Healthcare NHS Trust ri56lNvA
Opportunity to work in a dynamic healthcare environment that supports patient care and discharge processes.
Role involves diverse administrative tasks, enhancing skills in record keeping, data entry, filing, and scanning.
Strong focus on teamwork, collaborating with clinical staff, managers, and patients, fostering a supportive work culture.
Ability to improve communication skills by interacting with patients and relatives, including those with language or cultural barriers.
Engagement in problem-solving, providing a sense of accomplishment when resolving patient-related issues.
Involvement in the critical processes of patient admissions, discharges, and appointments, directly impacting patient experiences.
Potential for professional development through hands-on experience in a healthcare setting associated with the NHS.
Are you ready to make a meaningful impact in the care sector? Walsall Healthcare NHS Trust is looking for compassionate and organised individuals to join our team as a Ward Clerk in the Discharge Lounge. This role is vital for ensuring a smooth transition for patients as they leave our care, providing essential administrative support that keeps our operations running effectively. You’ll handle record keeping, manage appointment scheduling, and support nursing staff during the discharge process, all while being the reassuring voice on the other end of the line for patients and relatives.
We appreciate the unique skills that women and experienced carers bring to this role, especially in navigating sensitive situations with empathy. Your ability to communicate effectively, adapt to diverse needs, and solve problems will be invaluable as you address inquiries from patients and staff alike. If you have IT skills, enjoy working in a collaborative environment, and are committed to providing excellent service, we want to hear from you! Don’t miss your chance to join a team that values your contribution to patient care. Apply now, as we may close this vacancy early due to high demand!
We appreciate the unique skills that women and experienced carers bring to this role, especially in navigating sensitive situations with empathy. Your ability to communicate effectively, adapt to diverse needs, and solve problems will be invaluable as you address inquiries from patients and staff alike. If you have IT skills, enjoy working in a collaborative environment, and are committed to providing excellent service, we want to hear from you! Don’t miss your chance to join a team that values your contribution to patient care. Apply now, as we may close this vacancy early due to high demand!
Opportunity to work in a dynamic healthcare environment that supports patient care and discharge processes.
Role involves diverse administrative tasks, enhancing skills in record keeping, data entry, filing, and scanning.
Strong focus on teamwork, collaborating with clinical staff, managers, and patients, fostering a supportive work culture.
Ability to improve communication skills by interacting with patients and relatives, including those with language or cultural barriers.
Engagement in problem-solving, providing a sense of accomplishment when resolving patient-related issues.
Involvement in the critical processes of patient admissions, discharges, and appointments, directly impacting patient experiences.
Potential for professional development through hands-on experience in a healthcare setting associated with the NHS.
To provide an efficient, effective and comprehensive administrative support or the department/area
Duties will include administrative tasks such as record keeping, data entry, filing and scanning.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
- Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients
- Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments
- May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties
About us
- Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
- Support nursing staff with the discharge processes.
- IT system skills.
- Team work.
- Trust Values.
- Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments
- May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties
- Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary
- Organises own workload
- Organises patient transportation, discharges, appointments and patient admissions
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
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