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Ward ReceptionistinNottinghaminNottinghamPUBLISHED SAT 15 JUN 2024

An exciting opportunity has arisen for a Receptionist position on the Surgical Triage Unit and Ward C31. STU is a busy triage area, accepting adult surgical patients from the Emergency Department as well as from GPs and a variety of other routes. Ward C31 is a busy 24 bed unit, admitting patients from STU and providing their care.

We are an extremely busy area, with high numbers of admissions and discharges and ward pressures.

You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety.

As the first member of staff that many patients will encounter on the Surgical Triage Unit and C31, we are looking for someone welcoming, enthusiastic, hard working and organised to join our team.

Being situated at the front door means a very varied role day to day! You will be ensuring patients are admitted, transferred and discharged on Careflow in a timely manner, answering telephone calls, directing patients and relatives appropriately, filing and completing general administrative duties.

You must have a flexible attitude to work and be able to work as part of a multidisciplinary team. Part time hours can be considered. As a triage and admissions unit, reception cover is required 7 days a week 24 hours a day. Unsocial hours (long shifts, days, nights, weekends and bank holidays) will be part of the contract.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to this advert.

STU and C31 are a fast paced environment, taking patients from the Emergency Department who require short stay care or are in need of further assessment.

We have a large team but we always look out for one another and are keen to develop each other, both professionally and personally. We pride ourselves on our teamwork and willingness to engage with each other to ensure that even the most difficult of shifts are managed.

Please do come and have a look around the unit as you consider applying for our job.

For further details / informal visits contact: Name: Maria ria Borja Job title: Ward Manager Email address:

Jessica Taylor

Ward Manager

Ward C31 and Surgical Triage Unit

ext 83119

Useful skills for a Ward Receptionist:
To work as a Ward Receptionist in the UK, you will need a combination of technical and interpersonal skills. Here are some key skills that are typically required:
1. Communication Skills: Strong verbal and written communication skills are crucial for interacting with patients, visitors, and healthcare staff.
2. Customer Service Skills: Providing excellent service to patients and visitors is essential. This includes being friendly, patient, and helpful.
3. Organizational Skills: Ability to manage multiple tasks efficiently, keep records organized, and maintain a tidy reception area.
4. Computer Skills: Proficiency in using computer systems for data entry, managing patient records, and using scheduling software.
5. Attention to Detail: An eye for detail is important for accurate record-keeping and ensuring that patient information is correctly logged.
6. Confidentiality Awareness: Understanding the importance of confidentiality and data protection, especially regarding patient information, in line with GDPR and NHS protocols.
7. Problem-Solving Skills: Ability to address and resolve issues that may arise in a busy hospital environment, such as scheduling conflicts or addressing patient inquiries.
8. Teamwork: Being able to work well within a team and collaborate with other healthcare professionals is essential.
9. Time Management: Efficiently managing time to prioritize tasks and handle the daily demands of a healthcare setting.
10. Empathy and Compassion: Understanding the needs and concerns of patients and their families, and providing emotional support when necessary.
11. Multitasking Ability: The role often requires juggling several responsibilities at once, so being able to manage tasks simultaneously is important.
 


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