Drs Alalade & Klemenz – The University Surgery 08/09/2025
Job summary
Maintain and update practice policies and protocols, ensuring timely reviews in line with national guidance and local procedures.Ensure staff are informed of new or revised protocols and maintain documentation of acknowledgement or training completion.Support CQC compliance and readiness by maintaining accurate, accessible records and contributing to inspection preparationAct as the first point of contact for logging patient complaints in accordance with practice policy.Acknowledge, track, and c
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