This is a permanent position working a minimum of 20 hours per week . Reporting to the Call Centre Manager, as a Relief - Call Handler, you'll join the team working in our Care Co-ordination Centre at our Shrewsbury office. Our Requirements (Call Handler - Relief) Proven call handling or phone-based customer service experience An excellent telephone manner, with strong communication and interpersonal skills Discretion and integrity with the ability to handle confidential information. Good standard