Receptionist/ Administrator in Aberaeron inAberaeron PUBLISHED THU 20 MAR 2025 Jump to job information section
PERMANENT GOOD SALARY
Tanyfron Primary Care rcIOMyeQ
Job description
We are seeking a friendly, professional and efficient receptionist to join our busy GP surgery. As the first point of contact for our patients, you will play a crucial role in providing excellent patient care while managing a variety of administrative tasks, booking appointments, and dealing with enquiries. This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks efficiently in a busy office environment.
- Greet and assist patients in person and over the phone in a warm and professional manner.
- Manage appointment bookings, cancellations, and re-scheduling using the practice system.
- Deal with patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.
- Manage incoming correspondence, including emails and postal mail.
- Assist with administrative tasks, including scanning, filing and updating patient records.
- Process repeat prescriptions and liaise with pharmacies as required.
- Perform data entry tasks accurately and efficiently.
- Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
- Ensure the reception area is tidy, organised and welcoming.
About us
- Greet and assist patients in person and over the phone in a courteous and professional manner.
- Manage appointment bookings, cancellations, and rescheduling using the practice's system.
- Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
- Process repeat prescriptions and liaise with pharmacies as required.
- Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
- Assist with administrative tasks, including scanning, filing, and updating patient records.
- Support clinicians and other staff members with operational needs.
- Ensure the reception area is tidy, organised and welcoming.
- Follow health and safety guidelines and adhere to infection control procedures.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Receptionist/Administrator:
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To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:
1. Communication Skills
- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.
- Written Communication: Proficiency in writing emails, memos, and reports.
2. Customer Service Skills
- Ability to handle inquiries and complaints professionally and courteously.
- A friendly and approachable demeanor to create a welcoming atmosphere.
3. Organisational Skills
- Ability to manage time effectively and prioritize tasks.
- Keeping track of appointments, schedules, and deadlines.
4. Administrative Skills
- Proficiency in office procedures, including filing, record-keeping, and data entry.
- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.
5. IT Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.
6. Attention to Detail
- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Careful attention to detail in correspondence and reports.
7. Problem-Solving Skills
- Ability to resolve issues independently and think critically when faced with challenges.
8. Interpersonal Skills
- Ability to work well with others and build positive relationships with staff and clients.
- Teamwork skills to collaborate effectively in a busy office environment.
9. Discretion and Confidentiality
- Understanding the importance of handling sensitive information and maintaining privacy.
10. Adaptability and Flexibility
- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.
Additional Considerations:
- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.
- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.
- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.
inAberaeron
52.2367332 -4.2587841 Aberaeron, Ceredigion 
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