Admin Assistant in York inYork PUBLISHED WED 5 MAR 2025 Jump to job information section
£24,210 to £25,823 a year
PERMANENT GOOD SALARY
St Leonard's Hospice rqVR7wgt
Job description
We are recruiting for an experienced full time Retail Admin Assistant to join the Hospice's Retail Support Team.
As Retail Admin Assistant, you will support the Retail Management Team in the day-to-day running of the Retail Support Office.
Duties will include:
- Being the first point of contact for incoming retail enquiries, ensuring they are fielded and dealt with in a timely manner by the appropriate person.
- Take responsibility for the booking of collections of donated goods.
- Assist in the administration of Retail Gift Aid.
- Oversee and supervise any volunteers within the Retail Office.
Our ideal candidate will:
- Have previous experience of working in a busy office environment
- Be highly organised and capable of prioritising their workload
- Be an effective communicator
- Be able to work as part of a multidisciplinary team
What we can offer you in return:
- Generous annual leave entitlement of up to 41 days
- Attractive pension schemes
- Extensive employee discounts
- Training and development opportunities
This role will primarily work Monday Friday during core business hours.
About us
Support the Retail Management team in the day-to-day running of the Retail Support Office including:
- Assist in the administration of the retail operation ensuring accurate recordkeeping and compliance with Hospice policies and procedures.
- Be the first point of contact for anyone contacting the Retail Support Office.
- Work as part of the Retail Support Office team, including supporting and managing a team of volunteers.
- Assist in optimising the income from the retail operation.
Main duties and responsibilities
Professional
- Be the first point of contact for incoming retail enquiries by telephone, email, post and in-person, ensuring enquiries are fielded and dealt with in a timely manner by the appropriate person.
- Assist in the administration of the Retail Gift Aid process and maintain accurate records within the Retail Gift Aid donor database.
- Support all St Leonards Hospice shops, working with the Head of Retail, Retail Development Manager and Shop Managers to ensure sales are maximised.
- Work with the retail team in the organisation of events, fairs, stalls, temporary shops or special themed windows.
- Take responsibility for the booking of collections of donated goods into the drivers diary, and where appropriate encourage donors to sign up to Gift Aid.
- Oversee and supervise any volunteers recruited to work within the Retail Office.
- Assist in the administration of the volunteer induction process and liaise with the Volunteer Services department to maintain accurate records.
- Provide first line support to shop managers and bank shop managers with any customer or administrative queries.
- Assist with room bookings and organisation of Retail team meetings, including taking and distributing minutes.
- Accurately record compliments and complaints in line with Hospice policy.
- Ensure records kept in the retail office are up to date by regularly reviewing information and updating where necessary.
- Ensure accurate record-keeping within the retail office in line with GDPR and the Hospices retention policy and maintain the Retail Office archive.
- Order shop and office consumables and maintain stock levels, ensuring POs and finance compliance.
- Distribute printed and email materials to shop staff.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
Useful skills for an Admin Assistant:
Click to view
To work as an Admin Assistant in the UK, you should possess a variety of skills and qualities. Here are the key skills typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks and prioritize effectively, ensuring that deadlines are met.
2. Communication Skills: Strong verbal and written communication skills for interacting with colleagues, clients, and other stakeholders.
3. IT Proficiency: Familiarity with computer systems and software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and possibly industry-specific software.
4. Attention to Detail: Accuracy in completing tasks, such as data entry and document format, is crucial.
5. Time Management: Ability to manage one’s time effectively and handle administrative tasks promptly.
6. Problem-Solving Skills: Capability to identify issues and find practical solutions quickly.
7. Customer Service Skills: Providing a friendly and efficient service to clients or colleagues when required.
8. Teamwork: Ability to work effectively as part of a team and contribute positively to the workplace.
9. Flexibility and Adaptability: Willingness to learn new skills and adapt to changing priorities and tasks.
10. Basic Financial Understanding: Knowledge of basic accounting procedures might be beneficial, depending on the role.
11. Confidentiality: Maintaining confidentiality and handling sensitive information appropriately is often essential.
12. Initiative: Being proactive in identifying tasks that need to be completed without being prompted.
inYork
53.95637319999999 -1.1210231 York, North Yorkshire 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.