Administration & Invoice Officer - Homecare inManchester inManchester PUBLISHED FRI 11 APR 2025

NHS AfC: Band 3

Main area Pharmacy Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 349-CSS-714C*

Site Oxford Road Campus Town Manchester Salary £24,625 - £25,674 per annum, pro rata Salary period Yearly Closing 24/04/2025 23:59

Job Overview

The MFT Pharmacy department is looking for an enthusiastic innovator to join our well-established Homecare Team based at Oxford Road Campus (ORC). The Homecare Team manages the supply of medicines direct to Patient’s homes, processing prescriptions and paying invoices for the relating deliveries. MFT has one of the largest Homecare services in the country with over 13,500 patients registered Trust wide which includes Adult and Paediatric patients across multiple therapies.

Communication is key and the post holder will liaise both internally within Pharmacy, various departments and clinical teams within the Trust and externally with Providers, Nurses, Patients or carers via e-mail, telephone, our internal system (Epic) and teams etc. Homecare experience is not essential, however you must be computer literate, able to create and manipulate spreadsheets, with excellent attention to detail and accuracy when working under pressure to deadlines. Knowledge of dealing with orders/invoices is required along with raising and resolving queries. The ideal candidate will be forward thinking and motivated, a problem solver who is adaptable, flexible and willing to learn new skills.

We will provide a comprehensive induction programme and you will participate in appraisals with a view to developing the appropriate knowledge and skills.

For further information or an informal discussion please contact the Homecare Team between 8am and 4.30pm Monday to Friday

Main duties of the job

Accurately check invoices are consistent with goods and dates received by the patient, delivery evidence and orders prior to processing and prescriptions as required .

Identify and investigate invoice charge errors (e.g. over/under charges, over supply, excessive service, delivery, equipment or ancillary item fees, Nurse visit charges etc) and lodge queries with Homecare providers .

Accurately record invoice queries and credits on a spreadsheet which is shared regionally and used to help shape and improve Homecare Processes and Services.

Prioritise workload appropriately in line with procurement T & C's

Regularly follow up outstanding queries to ensure timely resolution.

Scrutinise monthly Homecare provider statements to clear aged debt as appropriate .

Investigate and resolve queries that arise in respect of unpaid invoices and payment discrepancies .

Effectively ensure the Trust is reimbursed appropriately .

Ensure all transactions are processed through pharmacy computer systems for complete accurate record keeping and reporting purposes .

Develop a good working knowledge of pharmacy and finance systems

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed Job Description And Main Responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘ Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

We’re looking forward to hearing from you!

Person specification

Qualifications

Essential criteria

• NVQ2 in Administration, business finance or equivalent experience
• ECDL or equivalent
  
  

Desirable criteria

• NVQ2 in Pharmacy Services
  
  

Knowledge and Experience

Essential criteria

• Experience of working in a Finance department, Invoice scrutiny, payment and credit processing
• Administration and clerical Background
• Proven experience