Administration Support Officer in 317 01 Freeman Hospital in317 01 Freeman Hospital PUBLISHED MON 10 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year per annum
PERMANENT
Job description
Job summary
An exciting opportunity has arisen within Endoscopy Services for a highly motivated, enthusiastic and
Experience
d Administration Support officer based at Freeman Hospital.Applicants must be able to demonstrate excellent communication, organisational and interpersonal skills, as liaison with other disciplines and patients is an integral part of this role.Interview Date: 26th November 202537 hours 30 minutes/weekYou will be redirected to Trac to apply for the vacancy. Please expand the job
Details
section and read all of the information before applying for the vacancy.NO AGENCIES PLEASE
Main duties of the job
The applicant will be required to provide and maintain a high-quality service to co-ordinate the endoscopy booking system and ensure all patient appointments are sent out in a timely manner in accordance with the national diagnostic waiting times. The applicant will also be required to perform other clerical duties within the service.It is desirable that applicants have
Experience
and knowledge of medical NHS settings, patient processes and booking systems. Applicants should be well-motivated, able to work under pressure, accurately and efficiently, both on their own and as part of a team. The role will be working in a booking office with a number of colleagues, organising and process appointments for patients attending hospital for endoscopic procedures.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor WalksThese include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.We also have offices at Regent Point in Gosforth and community sites.Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
10 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
317-2025-45-33-DR
Job location
sFreeman Hospital317 Freeman HospitalNE7 7DN
Job description
Job responsibilities
The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services and to organise and co-ordinate the endoscopy booking process in line with national NHS diagnostic targets.
Job description
Person Specification
Qualifications
EssentialGood standard of English Language / Maths at GCSE or equivalentNVQ Level 3 or equivalent
Experience
DesirableComputer qualification e.g. ECDL / CLAITClerical related qualification e.g. RSA II Typing or equivalentKnowledgeEssentialGeneral Clerical
Experience
, knowledge of Microsoft Office
Experience
of NHS computerised systems / PASSkillsEssentialGood Communication SkillsGood Organisational Skills and Ability to prioritise workloadGood interpersonal skillsAble to work effectively as part of a multidisciplinary teamAbility to work to deadlinesAbility to make decisionsHigh level of accuracy and presentation
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
An exciting opportunity has arisen within Endoscopy Services for a highly motivated, enthusiastic and
Experience
d Administration Support officer based at Freeman Hospital.Applicants must be able to demonstrate excellent communication, organisational and interpersonal skills, as liaison with other disciplines and patients is an integral part of this role.Interview Date: 26th November 202537 hours 30 minutes/weekYou will be redirected to Trac to apply for the vacancy. Please expand the job
Details
section and read all of the information before applying for the vacancy.NO AGENCIES PLEASE
Main duties of the job
The applicant will be required to provide and maintain a high-quality service to co-ordinate the endoscopy booking system and ensure all patient appointments are sent out in a timely manner in accordance with the national diagnostic waiting times. The applicant will also be required to perform other clerical duties within the service.It is desirable that applicants have
Experience
and knowledge of medical NHS settings, patient processes and booking systems. Applicants should be well-motivated, able to work under pressure, accurately and efficiently, both on their own and as part of a team. The role will be working in a booking office with a number of colleagues, organising and process appointments for patients attending hospital for endoscopic procedures.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor WalksThese include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.We also have offices at Regent Point in Gosforth and community sites.Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
10 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
317-2025-45-33-DR
Job location
sFreeman Hospital317 Freeman HospitalNE7 7DN
Job description
Job responsibilities
The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services and to organise and co-ordinate the endoscopy booking process in line with national NHS diagnostic targets.
Job description
Person Specification
Qualifications
EssentialGood standard of English Language / Maths at GCSE or equivalentNVQ Level 3 or equivalent
Experience
DesirableComputer qualification e.g. ECDL / CLAITClerical related qualification e.g. RSA II Typing or equivalentKnowledgeEssentialGeneral Clerical
Experience
, knowledge of Microsoft Office
Experience
of NHS computerised systems / PASSkillsEssentialGood Communication SkillsGood Organisational Skills and Ability to prioritise workloadGood interpersonal skillsAble to work effectively as part of a multidisciplinary teamAbility to work to deadlinesAbility to make decisionsHigh level of accuracy and presentation
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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