Administrator in Bristol inBristol PUBLISHED MON 3 NOV 2025 Jump to job information section
Competitive rates
PERMANENT
Courtside Surgery rMwqv2oz
Job description
Job summary
Courtside Surgery is looking for an enthusiastic, reliableAdministrator to join our team in supporting our patients and clinical staff atthe surgery.We are seeking someone who enjoys working part ofa team as well as independently, who can multi-task and thrives in a busyworking environment.This is a varied role and a keen eye for detail isessential. Flexibility is important to be able to cover colleagues duringperiods of sickness or holidays.Training will be given in all aspects of the job, so thesuccessful candidate must be keen to learn new skills and enjoy a variedrole. Candidates must be confident usingIT.This is a full time role for 37.5 hours.Interviews will take place on Tuesday 2nd December.
Main duties of the job
This broad role will involve a range of administrative tasks including processing requests for repeat prescriptions, assisting with the patient recall processes,registering new patients, assisting with general patient queries, managing medical records, referrals administration, as well as dealing with incoming clinical correspondence ensuring it is actioned appropriately.
About us
Courtside Surgery is a busy GP practice in Yate caring for around 15500 patients. Our administrative team deal with a wide range of patient queries and tasks.
Details
Date posted
November 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
AJob location
sKennedy WayYateBristolBS37 4DQ
Job description
Job responsibilities
Job summary
:Issue repeat prescriptions using a computerised clinical system in keeping with the practice protocolProcess incoming clinical correspondence and ensure it is actioned appropriately.Assist with patient recall processes and data quality initiatives.To providegeneral administrative support to the Practice Team.
Job responsibilities
:PrescriptionsProcess and issue repeat prescriptions in keeping with the practice protocolRequest the re-authorisation of repeat prescriptions where necessary in line with the practice protocol.Ensure that prescriptions are sent to the correct pharmacy, making any necessary changes, as nominated by the patientProcessing CorrespondenceProcess all electronic and paper correspondence coming in to the surgery. This includes patient correspondence received via email or eConsult.Filing correspondence to the clinical systemAssist with the scanning and work flowing of clinical documentsAdding clinical codes and additional information into patient records to reflect the content of clinical correspondencePatient RecallsIdentify patients requiring routine reviews and vaccinations and book appointments with appropriate cliniciansMedical RecordsRegister new patients joining the surgeryProcess patient deductions in line with surgery protocolOtherResponding to patient queriesProvide cover for members of the Admin teamduring periods of sickness and annual leave which may include workingadditional hours/days.To develop skills and competencies in newsoftware/processes as requiredAny other duties commensurate with the role, asdirected by the Deputy Practice Manager or Practice Manager.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this
Job description
, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Failure to observe these rules will be regarded by your employers as serious or gross misconduct, which could result in disciplinary action being taken against you.Health& Safety:The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice Health& Safety Policy, to include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsTo co-operate in maintaining their place of work in a tidy and safe condition.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.Non-Smoking PolicyCourtsideSurgery operates a Non Smoking Policy, which limits smoking in theworkplace. Employees are required toobserve the rules laid down in the policy and failure to do so may result indisciplinary action being taken.Equalityand Diversity:Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/ProfessionalDevelopment:The post-holderwill participate in any training programme implemented by the practice as partof this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holderwill strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.Communication:The post-holder should recognize the importance ofeffective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordingly.Contributionto the Implementation of Services:The post-holderwill:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.
Job description
Person Specification
Knowledge & skillsEssential
Experience
of working in an administrative role.Good general education including GCSE passes in Maths and English or equivalent.Proficient in IT and willingness to learn new systems.Ability to prioritise workload.Able to work proactively, multi task and use initiative.Excellent communication skills written and verbal.Accuracy and attention to detail.Flexible approach to undertaking a wide variety of tasks.Willingness to learn new skills and processes.Team playerConfident in working independentlyDesirable
Experience
working in a GP surgery or other NHS/medical organisation.
Experience
of managing confidential information.
Experience
of working in a customer focused environment.Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Courtside Surgery is looking for an enthusiastic, reliableAdministrator to join our team in supporting our patients and clinical staff atthe surgery.We are seeking someone who enjoys working part ofa team as well as independently, who can multi-task and thrives in a busyworking environment.This is a varied role and a keen eye for detail isessential. Flexibility is important to be able to cover colleagues duringperiods of sickness or holidays.Training will be given in all aspects of the job, so thesuccessful candidate must be keen to learn new skills and enjoy a variedrole. Candidates must be confident usingIT.This is a full time role for 37.5 hours.Interviews will take place on Tuesday 2nd December.
Main duties of the job
This broad role will involve a range of administrative tasks including processing requests for repeat prescriptions, assisting with the patient recall processes,registering new patients, assisting with general patient queries, managing medical records, referrals administration, as well as dealing with incoming clinical correspondence ensuring it is actioned appropriately.
About us
Courtside Surgery is a busy GP practice in Yate caring for around 15500 patients. Our administrative team deal with a wide range of patient queries and tasks.
Details
Date posted
November 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
AJob location
sKennedy WayYateBristolBS37 4DQ
Job description
Job responsibilities
Job summary
:Issue repeat prescriptions using a computerised clinical system in keeping with the practice protocolProcess incoming clinical correspondence and ensure it is actioned appropriately.Assist with patient recall processes and data quality initiatives.To providegeneral administrative support to the Practice Team.
Job responsibilities
:PrescriptionsProcess and issue repeat prescriptions in keeping with the practice protocolRequest the re-authorisation of repeat prescriptions where necessary in line with the practice protocol.Ensure that prescriptions are sent to the correct pharmacy, making any necessary changes, as nominated by the patientProcessing CorrespondenceProcess all electronic and paper correspondence coming in to the surgery. This includes patient correspondence received via email or eConsult.Filing correspondence to the clinical systemAssist with the scanning and work flowing of clinical documentsAdding clinical codes and additional information into patient records to reflect the content of clinical correspondencePatient RecallsIdentify patients requiring routine reviews and vaccinations and book appointments with appropriate cliniciansMedical RecordsRegister new patients joining the surgeryProcess patient deductions in line with surgery protocolOtherResponding to patient queriesProvide cover for members of the Admin teamduring periods of sickness and annual leave which may include workingadditional hours/days.To develop skills and competencies in newsoftware/processes as requiredAny other duties commensurate with the role, asdirected by the Deputy Practice Manager or Practice Manager.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this
Job description
, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Failure to observe these rules will be regarded by your employers as serious or gross misconduct, which could result in disciplinary action being taken against you.Health& Safety:The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice Health& Safety Policy, to include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsTo co-operate in maintaining their place of work in a tidy and safe condition.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.Non-Smoking PolicyCourtsideSurgery operates a Non Smoking Policy, which limits smoking in theworkplace. Employees are required toobserve the rules laid down in the policy and failure to do so may result indisciplinary action being taken.Equalityand Diversity:Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/ProfessionalDevelopment:The post-holderwill participate in any training programme implemented by the practice as partof this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holderwill strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.Communication:The post-holder should recognize the importance ofeffective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordingly.Contributionto the Implementation of Services:The post-holderwill:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.
Job description
Person Specification
Knowledge & skillsEssential
Experience
of working in an administrative role.Good general education including GCSE passes in Maths and English or equivalent.Proficient in IT and willingness to learn new systems.Ability to prioritise workload.Able to work proactively, multi task and use initiative.Excellent communication skills written and verbal.Accuracy and attention to detail.Flexible approach to undertaking a wide variety of tasks.Willingness to learn new skills and processes.Team playerConfident in working independentlyDesirable
Experience
working in a GP surgery or other NHS/medical organisation.
Experience
of managing confidential information.
Experience
of working in a customer focused environment.Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
Useful skills for an Administrator:
Click to view
To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
inBristol
51.45313420187018 -2.600981628859217 Bristol 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.