Administrator in Dartford inDartford PUBLISHED TUE 4 NOV 2025 Jump to job information section
Band 3: £26,240 to £27,928 a year per annum (inclusive of high-cost area supplement)
FIXEDTERM
NO SPONSORSHIP
Kent and Medway Mental Health NHS Trust rYidtShvm
Job description
Job summary
Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.We are looking for a Band 3 Administrator to join our busy team based at the Rosewood Mother and Baby Unit in Dartford.You will be a flexible resource to support the team in the provision of services to include the organisation of work for yourself and other team members and will have front line contact with service users, carers, the general public, or other external stakeholders, as well as internal colleagues.The Administrator will support the inpatient unit with tasks such as reception duties, typing, preparation of correspondence, customer service, organisation, eg, diary management and organising meetings and events + maintenance of effective and efficient working systems and supporting business and performance management.No hybrid opportunity,ward-based only, Monday - Friday
Main duties of the job
o Respond to requests and provide information to external and internal queries from staff, service users in the generic inbox and answer the ward phone.o Uses electronic communication systems, e.g., email, in accordance with Trust policy.o May initiate communications with service users, e.g., regarding appointment changes and/or to internal colleagues.o Distribution of information - usually electronically.o Arranging meetings and booking rooms.o Monitoring of the generic email account.o Maintaining safeguarding procedures when answering the phone and emails, adhering to GDPR guidelines and Trust policies.
About us
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.Please refer to the attached
Job description
for the full
Details
on the responsibilities and
Person Specification
Check out our recruitment videos
Details
Date posted
04 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£26,240 to £27,928 a year per annum (inclusive of high-cost area supplement)
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
380-FR06Job location
sRosewood Mother and Baby Unit, DartfordBow Arrow LaneDartfordDA2 6PB
Job description
Job responsibilities
What is High Cost Area Allowance?The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.5% of basic
Salary
, subject to a minimum payment of £1,3per year and a maximum payment of £2,198 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) (2025 figures).Please see the attached
Job description
for full
Details
of the main duties and responsibilities of the role.
Job description
Job description
for full
Person Specification
TrainingEssentialEducated to NVQ level 3 / RSA3 or equivalentGCSE in Maths and English or equivalent
Experience
EssentialPrevious employment or administrative/office work for minimum of 2 yearsPrevious
Experience
in a customer facing roleDesirableNHS
Experience
Knowledge and SkillsEssentialPreparation of documents to high quality using Microsoft packagesAbility to work in a fast paced environmentAccuracy and attention to detailDesirable
Experience
using RiO
Experience
using RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.We are looking for a Band 3 Administrator to join our busy team based at the Rosewood Mother and Baby Unit in Dartford.You will be a flexible resource to support the team in the provision of services to include the organisation of work for yourself and other team members and will have front line contact with service users, carers, the general public, or other external stakeholders, as well as internal colleagues.The Administrator will support the inpatient unit with tasks such as reception duties, typing, preparation of correspondence, customer service, organisation, eg, diary management and organising meetings and events + maintenance of effective and efficient working systems and supporting business and performance management.No hybrid opportunity,ward-based only, Monday - Friday
Main duties of the job
o Respond to requests and provide information to external and internal queries from staff, service users in the generic inbox and answer the ward phone.o Uses electronic communication systems, e.g., email, in accordance with Trust policy.o May initiate communications with service users, e.g., regarding appointment changes and/or to internal colleagues.o Distribution of information - usually electronically.o Arranging meetings and booking rooms.o Monitoring of the generic email account.o Maintaining safeguarding procedures when answering the phone and emails, adhering to GDPR guidelines and Trust policies.
About us
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.Please refer to the attached
Job description
for the full
Details
on the responsibilities and
Person Specification
Check out our recruitment videos
Details
Date posted
04 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£26,240 to £27,928 a year per annum (inclusive of high-cost area supplement)
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
380-FR06Job location
sRosewood Mother and Baby Unit, DartfordBow Arrow LaneDartfordDA2 6PB
Job description
Job responsibilities
What is High Cost Area Allowance?The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.5% of basic
Salary
, subject to a minimum payment of £1,3per year and a maximum payment of £2,198 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) (2025 figures).Please see the attached
Job description
for full
Details
of the main duties and responsibilities of the role.
Job description
Job description
for full
Person Specification
TrainingEssentialEducated to NVQ level 3 / RSA3 or equivalentGCSE in Maths and English or equivalent
Experience
EssentialPrevious employment or administrative/office work for minimum of 2 yearsPrevious
Experience
in a customer facing roleDesirableNHS
Experience
Knowledge and SkillsEssentialPreparation of documents to high quality using Microsoft packagesAbility to work in a fast paced environmentAccuracy and attention to detailDesirable
Experience
using RiO
Experience
using RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for an Administrator:
Click to view
To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
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