SDS/ RED Administrator in Oxford inOxford PUBLISHED WED 5 NOV 2025 Jump to job information section

SDS/RED Administrator Job details Posting date: 05 November 2025 Salary: £24,937.00 to £26,598.00 per year Additional salary information: £24937.00 - £26598.00 a year Hours: Full time Closing date: 18 November 2025 Location: Oxford, OX3 7HE Company: NHS Jobs Job type: Permanent Job reference: C9321-25-1362 Apply for this job Summary Principle Duties / Responsibilities To provide extensive administrative support to the clinical staff in SDS and RED department To be able to use a variety of hospital booking systems and databases, prioritising your workload and can work with minimal supervision. To be able to answer queries by telephone or face to face and contact patients and other service providers as deemed necessary for the job role. To process all incoming mail, various email inboxes for the departments and checking regularly throughout the day and actioning accordingly in a timely manner. Register and process patient referrals daily for the SDS/RED department, ensuring that patient demographics are correct, and all information is uploaded correctly. Coordinate and book patient appointments using the hospitals electronic patient records (EPR) system. Ensure clinical staff have a vehicle available for outreach visits. Ensure patient waiting times are strictly adhered to in the appointment booking process and liaise with Team Leader to resolve any issues. To take responsibility in ensuring that all clinics are closed by the end of each day using the internal system of processing this information is followed. Also ensure that information is provided to clinical teams and updated as per the agreed process. To liaise with the ambulance service when issues arise with patient transport on the day of the patients appointment. To understand how to use the translating services for the trust and book appropriately for clinic appointments as required. To deal with telephone calls, answerphone messages and emails from patients, healthcare professionals and other members of the public. Resolve any queries that may arise and update the relevant information systems. Demonstrate a calm confident telephone manner and be able to relay information to those where there may be communication difficulties. Familiarise with Rehab Engineering Departmental work tasks which involves ordering goods, preparing technical files, processing completed technical files, invoicing, preparing estimates and chasing purchase orders against the estimates. To request and chase funding from the ICB as appropriate. Resolve any queries from suppliers regarding misplaced equipment and liaise with the store person and clinical support worker to resolve any issues. Place orders of equipment using NEP and, in some circumstances, the RED ledger. To chase outstanding orders and dealing with queries as required to ensure the delivery of patient care. Process electronic purchase orders in a timely manner, ensuring that urgent orders are prioritised. Develop a familiarity of patient equipment to aid when dealing with purchase orders and queries. Handle order queries from suppliers/manufacturers and pass on to the relevant clinical staff member to resolve. Chase finance if orders have not been processed, ensuring delays and other issues are escalated to the Administration Team Leader to take forward with finance. Receive deliveries of equipment and receipt on NEP and other appropriate systems as appropriate depending on type of equipment. Arrange for couriers to collect/deliver equipment to suppliers/manufacturers. To process invoices for the RED/SDS department, ensuring these are processed regularly and submitted to E-billing in a timely matter. To investigate any non-payments or issues from suppliers re invoicing with the support of your line manager ensuring the queries are followed up. Carry out routine office duties such as photocopying, scanning and ensuring documentation and referrals are uploaded to EPR accurately. Responsible for ensuring the commissioning spreadsheet is updated daily/weekly for monthly returns to finance ensuring accuracy with the support of line manager and defining at the end of the month the group categories. Sending out clinic outcome reports on behalf of the clinical team and any other associated correspondence relating to administrative processes within the service. To attend relevant training courses and appropriate departmental meetings. To actively assist daily the OWS service with raising purchase orders on ELMS which is the wheelchair system for patient equipment or for general stock. To assist other members of the admin team with tasks as and when required and any other office duties suitable for your grade and deemed appropriate by your line manager.