Administrator & Quality Improvement Support Officer (ABCi) - INTERNAL in Caerleon inCaerleon PUBLISHED WED 9 APR 2025 Jump to job information section
£12.60 per hour
Job description
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.
This is part-time 22.5 hour post.
The postholder will work independently and with initiative to manage their own workload.
To provide efficient and effective administrative support to the lead Quality Improvement (QI) Advisor, ABCi Improvement
Lead and ABCi team, including record keeping, typing, data entry, photocopying, scanning, filing, creation and
maintenance of spreadsheets and databases, etc.
To act as central point of contact for the ABCi enquiry process ensuring that enquiries are received and processed in
accordance with the enquiry process.
To maintain and file documentation/records into the electronic ABCi SharePoint filing system as appropriate in accordance
with local processes for record keeping.
To arrange, service and attend meetings as required including preparation and circulation of agenda, papers and minute
taking as requested and ensure that follow up actions are communicated when appropriate.
To provide comprehensive, professional and confidential administrative support for the organisation of training events,
workshops, improvement collaboratives as appropriate.
To support ABCi’s role as the central quality improvement team for Aneurin Bevan University Health Board (ABUHB)
Main duties of the job
Provide administrative support to the ABCi team.
Maintain and manage electronic diaries and commitments for the ABCi team, including arranging and changing
appointments, prioritising these as appropriate. Prioritise workload and resolve conflicting diary requirements.
To plan, co-ordinate and support meetings and ensure timely production and distribution of associated papers, including
the taking and transcribing of minutes. This will include attending and supporting at a variety of meetings on behalf of the
QI Advisor and wider ABCi team.
To co-ordinate training sessions and specific events, e.g. training, conferences, team building, workshops as requested by
the QI Advisor and ABCi Team. Organisation activities include booking of venues, correspondence with delegates, setting
up refreshments, programmes, resources for each day, room set up and clear down, etc. Course examples include, PocEd
QI/PocEd Measurement, QI Coach Programme, QI Programme/collaborative events.
Establishing and working with teams to implement new systems and processes of work to improve efficiency and
effectiveness. For instance, working with the ABCi team and others to develop and implement efficient and effective work
processes.
To develop and maintain information and logs where none exist and to support the existing health board systems.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Other
Essential criteria
Essential criteria
Essential criteria
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.
This is part-time 22.5 hour post.
The postholder will work independently and with initiative to manage their own workload.
To provide efficient and effective administrative support to the lead Quality Improvement (QI) Advisor, ABCi Improvement
Lead and ABCi team, including record keeping, typing, data entry, photocopying, scanning, filing, creation and
maintenance of spreadsheets and databases, etc.
To act as central point of contact for the ABCi enquiry process ensuring that enquiries are received and processed in
accordance with the enquiry process.
To maintain and file documentation/records into the electronic ABCi SharePoint filing system as appropriate in accordance
with local processes for record keeping.
To arrange, service and attend meetings as required including preparation and circulation of agenda, papers and minute
taking as requested and ensure that follow up actions are communicated when appropriate.
To provide comprehensive, professional and confidential administrative support for the organisation of training events,
workshops, improvement collaboratives as appropriate.
To support ABCi’s role as the central quality improvement team for Aneurin Bevan University Health Board (ABUHB)
Main duties of the job
Provide administrative support to the ABCi team.
Maintain and manage electronic diaries and commitments for the ABCi team, including arranging and changing
appointments, prioritising these as appropriate. Prioritise workload and resolve conflicting diary requirements.
To plan, co-ordinate and support meetings and ensure timely production and distribution of associated papers, including
the taking and transcribing of minutes. This will include attending and supporting at a variety of meetings on behalf of the
QI Advisor and wider ABCi team.
To co-ordinate training sessions and specific events, e.g. training, conferences, team building, workshops as requested by
the QI Advisor and ABCi Team. Organisation activities include booking of venues, correspondence with delegates, setting
up refreshments, programmes, resources for each day, room set up and clear down, etc. Course examples include, PocEd
QI/PocEd Measurement, QI Coach Programme, QI Programme/collaborative events.
Establishing and working with teams to implement new systems and processes of work to improve efficiency and
effectiveness. For instance, working with the ABCi team and others to develop and implement efficient and effective work
processes.
To develop and maintain information and logs where none exist and to support the existing health board systems.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Other
Essential criteria
- Reliable and enthusiastic
Essential criteria
- Ability to prioritise, plan workload effectively and identify urgent action
- Ability to work under pressure in a team environment
- Positive and flexible approach to work
- Excellent communication and interpersonal skills
- Experience of using databases
- Competent in excel, outlook, word etc
- Ability to speak Welsh
Essential criteria
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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inCaerleon
51.610283 -2.9562689 Caerleon, Wales, United Kingdom 
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