Appointments Administrator in Stanley inStanley PUBLISHED FRI 6 JUN 2025 Jump to job information section

This is an exciting opportunity to support the new Lung Cancer Screening Programme (LCS) in County Durham. The purpose of the programme is to enable the early detection of lung cancer in order to save lives.

This role is to arrange appointments for the Targeted Lung Health Check.

Interviews will be held on the 27th June 2025

You will be responsible for contacting patients to arrange an appointment via letter or telephone, ensuring that all appointments are booked in accordance within TLHC timescales and manage administrative tasks associated with appointments booked via the TLHC administrative system.

You may also book review appointments via Worklists and as requested via proforma.

There is also a requirement to take calls from TLHC participants, dealing with appointment queries or documenting messages for the clinical team.

About us

To book new and review appointments as indicated by the project manager and clinical team.

To re-allocate appointments from the Reserve Appointments Worklist.

To contact patients by telephone for short notice appointment cancellations.

To ensure that all appointments which require cancelling or amending are reallocated for patients.

To rebook patients from cancelled clinics and inform patient either by telephone or letter, as appropriate.

Ensure all Trust and departmental policies and procedures are adhered to to ensure standards are maintained in the department and all tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

Take telephone calls from TLHC participants, dealing with appointment queries, documenting messages and passing to the clinical team for action.