Assistant Practice Manager in Abertillery inAbertillery PUBLISHED MON 10 MAR 2025 Jump to job information section

Job summary

• To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
• To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

TheDeputy Practice Manager is responsible for: Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times

Overseeing the administrative elements of QAIF, liaising with GPs, nursing staff and administrators

Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed Acting as the lead for recruitment including pre-employment checks and DBS Evaluating, organising and overseeing the staff induction programme

Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites

developing searches and audits on the clinical system Reviewing and updating clinical templates ensuring they relate to current practice

Ensuring the staff implement the practice wide approach to the management of all patient services matters

About us

Job Responsibilities

To support the Practice Manager in the following areas. Responsibilities may change according to business requirements:

Human Resources:

Responsibility for overseeing administrative staff rotas, including cover for holidays, sickness etc.

Responsibility for on-the-day organisational requirements in the event of any unforeseen issues e.g. admin or clinician sickness, IT systems issues etc. Full training will be given on in-house systems and procedures

Undertake annual appraisals and support staff training

Recruitment, support, and training of administrative staff, providing ongoing support and encouragement to ensure a strong team morale

Undertake any required disciplinary procedures, in accordance with approved practice and current HR laws

Patient Services:

Maintain policies and procedures, ensure systems are adhered to and all staff are informed of changes

Responsibility for the complaints management system

Responsibility for the significant events system

Responsibility for patient/customer service

Information Management and Technology:

Assist the Business Manager in liaising with IT support for logistical planning of IT upgrades/new initiatives

Ensure compliance with national, NHS and practice data protection and release guidelines

Ensuring circulation and storage of information to relevant colleagues, overseeing the management of notice boards, practice leaflets, website, SMS and other methods of communication with patients

Facilities Management and Health & Safety:

Undertake regular inspections of the grounds and building in regard to infection control/cleanliness, repairs and safety, and take appropriate steps to ensure that these standards are met

Arrange any required meetings, chair them as agreed, take minutes as appropriate Liaise with contractors to obtain estimates for repairs, replacements and redecoration, and submit to Practice Manager for consideration as necessary

Ensure that all health & safety risk assessments are completed, policies and procedures are upheld by all, and that a fire drill is held at predetermined intervals Investigate all reported accidents and work-related illnesses and record in accordance with legislative requirements