Assistant Practice Manager in London inLondon PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
We are looking for a highly motivated and organised individual to join our General Practice team as an Assistant Practice Manager. This is an excellent opportunity for someone with strong leadership, administrative, and communication skills to support the smooth and efficient running of our busy GP practice. Working closely with the Practice Manager and wider clinical and administrative teams, you will play a key role in the day-to-day operations and in the delivery of high-quality patient services.The successful candidate will assist in overseeing key aspects of practice management, including staff supervision, patient services, rota coordination, complaints handling, and ensuring compliance with NHS policies and CQC standards. You will be involved in supporting HR processes such as recruitment, induction, and training, as well as assisting with performance reviews and staff wellbeing initiatives. The role also includes involvement in managing premises, IT systems, information governance, and supporting the preparation of reports, audits, and business planning activities.Excellent interpersonal skills and the ability to work effectively under pressure in a fast-paced environment needed.

Experience
in a healthcare or primary care setting is desirable, along with a working knowledge of clinical systems such as Emis Web and NHS processes. A proactive approach to problem-solving, a strong sense of accountability, and a commitment to continuous improvement are essential.

Main duties of the job
The Assistant to the Practice Manager, will support the Practice Manager in the day-to-day running of the GP practice, ensuring efficient administrative operations and high-quality patient services. Key duties include:supervising non-clinical staffManaging admin and clinical rotas/diaryAssisting with HR processes such as recruitment and trainingManagement of patient queries and complaintsSupporting compliance with CQC and NHS policiesManage IT systems, premises, and information governance.Management of SEA'sManagement of external

Contract
ors(This list is not exhaustive)The role also involves contributing to audits, reporting, and practice development initiatives.

About us
We are a well-established, forward-thinking GP practice committed to providing high-quality, patient-centred care to our local community. Our multidisciplinary team includes GPs, nurses, pharmacies and a supportive administrative team, all working collaboratively to deliver a wide range of primary care services. We pride ourselves on being a friendly, inclusive, and innovative organisation that values continuous improvement, staff development, and the wellbeing of both our patients and our team. As part of the NHS, we are dedicated to upholding the highest standards of clinical excellence, confidentiality, and professional integrity.

Details

Date posted
November 2025

Pay scheme
Other

Salary
£15 an hour With a view to increase upon successful probationary period

Contract
Permanent

Working pattern
Full-time

Reference number
A5759-25-0Job location
s479 High RoadLeytonLondonE10 5EL

Job description

Job responsibilities
We are seeking a proactive and highly organised Assistant Practice Manager to join our team and support the effective management of our busy General Practice. Working alongside the Practice Manager and wider leadership team, you will help ensure the smooth delivery of administrative operations, patient services, and regulatory compliance.This is a key leadership role within the non-clinical team, with responsibilities that include supervising administrative staff, supporting HR-related functions such as recruitment, inductions, training, and appraisals, and maintaining high standards in daily practice operations.The successful candidatemust have

Experience
using EMISclinical systems and be confident in its daily use for overseeing workflow, reporting, and operational efficiency.Additional responsibilities include handling patient complaints in line with NHS guidance, managing and learning from Significant Event Audits (SEA), overseeing external service

Contract
s, supporting premises and maintenance coordination, and ensuring compliance with health and safety and infection control standards.You will also be expected to coordinate and minute regular internal meetings such as reception and admin team meetings, as well as support the facilitation of our Patient Participation Group (PPG) meetings.The role involves working closely with the clinical team and external stakeholders, supporting the development of protocols and policies, contributing to audits, assisting with business continuity planning, and ensuring compliance with CQC and NHS regulatory frameworks. The Assistant Practice Manager will deputise for the Practice Manager when required.

Job description

Person Specification

Experience
EssentialEmis WEB , MS office , AI

Person Specification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details