Assistant Practice Manager in Lyme Regis inLyme Regis PUBLISHED FRI 24 OCT 2025 Jump to job information section

Job summary
We are excited to offer an excellent opportunity for ahighly motivated, and organised individual to join Lyme Bay Medical Practice asan Assistant Practice Manager. This role is perfect for someone who thrives ina fast-paced healthcare environment and is passionate about supporting bothclinical teams and patients. This is ideally a full-time position, but we would consider an applicant who can offer a minimum of 32 hours a week

Main duties of the job
The Assistant Practice Manager will work closely with the Practice Manager to oversee the day-to-day running of the practice. This role involves supporting staff to deliver high-quality care, managing clinical systems and IT security, and helping to ensure the practice meets all regulatory standards.You will coordinate meetings, manage patient feedback and complaints, and assist with staff training and development. The Assistant Practice Manager may also deputise for the Practice Manager when required and help maintain health and safety within the practice. As an Assistant Practice Manager, you'll gain hands-on

Experience
in operational management, compliance, and patient services.The ideal candidate will have strong organisational and communication skills,

Experience
working in healthcare, and the ability to lead and motivate a team. Flexibility, a proactive attitude, and the ability to work well under pressure are essential for this role.

About us
A great opportunity for an enthusiastic individual to join this friendly Practice in a beautiful seaside town. For nearly 30 years we have delivered an integrated model of patient-centred primary and community care where services have been delivered closer to home wherever possible for physical and mental health. We are now increasingly focussing on wellbeing for all ages and working with the community on population health. The right candidate will be joining an extensive Administration Team. They will be required to work at both sites in Lyme Regis and Charmouth.If you would like an informal discussion or to know more about the role please call Sarah on or email after 10th November due to annual leave.

Details

Date posted
24 October 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Full-time, Part-time

Reference number
A5245-25-0002

Job location
sLyme Regis Medical CentreUplyme RoadLyme RegisDorsetDT7 3LS

Job description

Job responsibilities
The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.The Assistant Practice Manager is responsible for:a. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilitiesb. Supporting the Practice Manager as required with Practice based initiatives, QI projects and implementing changes.c. Contributing to Implementing systems to ensure compliance with CQC regulations and standardsd. Contributing to Implementing and embedding an effective staff appraisal processe. Contributing to the development, implementation and embedding of an effective practice training programme for all stafff. Coordinating the practice diary, ensuring meetings are scheduled appropriatelyg. Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetingsh. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issuesi. Actively encouraging and promoting the use of patient online servicesj. Updating and acting as the focal point for the practice website and social media sites and patient feedbackk. Guiding the team to reach QOF targets (supported by the nursing and administrative leads)l. Managing DNAs, providing data and planning tools coupled with liaison with identified patientsSecondary responsibilitiesIn addition to the primary responsibilities, the Assistant Practice Manager may be requested to:a. Deputise for the Practice Managerb. Lead the management of the Patient Participation Groupc. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next leveld. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as requirede. Monitor and disseminate information on safety alerts and other pertinent informationf. Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirementsg. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areash. Maintain the significant event database, providing advice to staff and briefing the team at meetings as requiredi. Identify trends and devise solutions to reduce risk and repeated occurrences of significant eventsj. Support the Practice Manager in the reviewing and updating of practice policies and proceduresk. Responsible for updating the appointment system to reflect leave and other approved absences

Job description

Person Specification

Experience
Essential

Experience
of working with the general public

Experience
of working in a healthcare settingExcellent communication skills (written, oral and presenting)Strong IT skills (generic)Ability to prioritise, delegate and work to tight deadlines in a fast-paced environmentEffective time management (planning and organising)Ability to network and build relationshipsAbility to implement and embed policy and procedureAbility to motivate and train staffPolite and confidentFlexible and cooperativeExcellent interpersonal skillsMotivated and proactiveAbility to use initiative and judgementForward thinker with a solution focused approachHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureConfident, assertive and resilientAbility to drive and deliver change effectivelyAbility to motivate teams, enhance morale and maintain a positive working environment, including team building sessionsFlexibility to work outside core office hoursDisclosure Barring Service (DBS) checkMaintain confidentiality at all timesFull UK driving licence and willing to travel to external meetingsDesirable

Experience
of managing multidisciplinary teams

Experience
of performance management, including appraisal writing, staff development and disciplinary procedures

Experience
of successfully developing and implementing projectsNHS/Primary Care general practice

Experience
Relevant health and safety

Experience
Ability to recognise opportunities to enhance service deliveryExcellent leadership skillsStrategic thinker and negotiatorSystmOne user skillsProven problem solving and analytical skillsThis document may be amended following consultation with the post holder to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Qualifications
EssentialGood standard of education with excellent literacy and numeracy skillsDesirableEducated to A-level/equivalent or higher with relevant

Experience
Leadership and/or management qualificationAMSPAR qualification

Person Specification

Experience
Essential

Experience
Relevant health and safety

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details