Assistant Service Manager – Cancer DaycareinLondoninLondonPUBLISHED THU 13 MAR 2025

We are seeking an experienced and dedicated Assistant Service Manager to join our team at the UCLH Macmillan Cancer Centre. The successful candidate will manage a team of 11 staff members who provide essential administrative support across three floors, including Chemotherapy Daycare, Ambulatory Care, Outpatient Services, Apheresis, and Supportive Care. Our departments serve approximately 250 patients daily.

Key Responsibilities

• Manage and lead a team of 11 administrative staff.
• Promote a positive working environment and ensure high professional standards through effective teamwork.
• Liaise with nurse managers, doctors, and senior management across two divisions to meet the service needs of the departments.
• Ensure all activities are accurately recorded in a timely manner and that accurate coding data is provided.
• Implement and maintain a robust system to monitor and respond to queries.
  
  

Qualifications And Skills

• Strong people management skills with a focus on fostering teamwork and maintaining high professional standards.
• Excellent communication skills, both verbal and written.
• Exceptional customer service skills with a high degree of empathy, diplomacy, and integrity.
• Demonstrated sensitivity and awareness of patients' needs.
• Commitment to improving the patient experience.
• Desire to innovate and improve while maintaining high standards.
  
  

Why Join Us?

• Opportunity to make a meaningful impact on patient care and experience.
• Collaborative and supportive work environment.
• Engage with a diverse group of stakeholders and contribute to the continuous improvement of our services.
  
  

If you are passionate about healthcare, possess strong leadership skills, and are committed to delivering exceptional patient care, we would love to hear from you.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
  
  

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.

For further details / informal visits contact: Name: Javed Ahmed Job title: Assistant General Manager Email address: