Associate Director of Care Operations in Ipswich inIpswich PUBLISHED MON 20 JAN 2025 Jump to job information section

As St Elizabeth Hospice embarks on its transformative journey, we are seeking an Associate Director to provide strategic leadership and oversight for the development and delivery of high-quality care services across our care services.

Reporting to the Director of Care and as part of the Senior Management Team, this pivotal role will create a vision for the future of care services, ensuring that the organisation remains at the forefront of best practice and innovation.

If you are a dynamic and innovative leader who is passionate about making a difference, we invite you to apply for this exciting opportunity.

We are seeking a visionary leader to join our team as the Associate Director of Care Operations. You will have a passion for improving the lives of patients and their families.

To thrive in this role, you will need to demonstrate exceptional leadership with a strong understanding of the healthcare landscape, especially in palliative care services.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

About us

JOB DESCRIPTION: ASSOCIATE DIRECTOR OF CARE OPERATIONS

REPORTS TO: DIRECTOR OF CARE

BASED AT: ST ELIZABETH HOSPICE

JOB SUMMARY

To provide strategic leadership and oversight for the development and delivery of high-quality care services across our care services. The Associate Director will collaborate with senior leadership to create a vision for the future of care services, ensuring that the organisation remains at the forefront of best practice and innovation. There will be two Associate Director roles, who between them will cover the entirety of care services, with their respective portfolios determined by current organisational priorities and individual skill sets.

SAFEGUARDING RESPONSIBILITIES

Demonstrate a commitment to keeping adults and young people safe

Report any disclosure made to you to the appropriate person

Report any safeguarding concerns in the workplace to the appropriate person

Maintain an awareness of the Hospices policies in relation to safeguarding

KEY ACCOUNTABILITIES

Drive and own a strategic vision for care services that align with the hospices mission, vision, and strategic objectives.

Develop and implement robust clinical governance frameworks, policies and procedures to ensure the consistent delivery of safe, effective, and high-quality care.

Collaborate with key stakeholders to lead the development and implementation of a comprehensive workforce development strategy that directly addresses the current and future care and clinical services needs of the hospice.

Continuously seek out and pursue opportunities for service development and improvement, ensuring that care services remain responsive to the needs of patients and their families.

Cultivate a commitment to continuous quality improvement initiatives, utilising data-driven approaches to identify and address areas for enhancement.

Develop and implement effective risk management strategies to mitigate risks and protect the safety of patients, staff, and visitors, including infection prevention and control.

Provide visible leadership and ownership to designated project work, to be agreed alongside their fellow Associate Director, which will span across the Care Directorate.

Collaborate with other departments and organisations to facilitiate seamless care transitions and coordination.

Working alongside clinical leads foster a culture of exceptional patient safety and compliance excellence, ensuring adherence to all regulatory obligations and industry standards.

Ensure the hospice is fully compliant with all relevant regulatory frameworks, standards, and guidelines, including the Care Quality Commission (CQC).

Lead and inspire a team of experienced professionals, providing mentorship, guidance, and support as required.

Accountable for the efficient allocation and utilisation of allocated budgets, ensuring that resources are used to drive maximum organisational impact.

GENERAL

Where you are a member of a professional body you are required to conform to the professional standards set by that body. You are required to ensure your registration is current and practice continuous professional development.

Because of the special nature of the hospice and its work the post holder may on occasion be asked to undertake other duties to help maintain our high standard of care; to uphold the hospice values at all times.

THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE DIRECTOR OF CARE IN CONJUNCTION WITH THE POST HOLDER