Band 3 Clinical Services Administrator - BSW in Bath inBath PUBLISHED TUE 3 JUN 2025 Jump to job information section

The Primary Care Complex Emotional Needs Service is brief psychological service aimed at improving the lives of people who may struggle with emotional and relational difficulties associated with a diagnosis of personality disorder.

With additional investment we are now extending our support to individuals with Complex PTSD (cPTSD), bridging the gap between primary care and secondary mental health services. We're now looking for a dedicated and organised Administrator who is excited to contribute to a dynamic, evolving service. If you're someone who thrives in a team, enjoys variety in your workday, and wants to be part of a forward-thinking mental health service, we'd love to hear from you.

The successful applicant can be based at an AWP site in either BaNES, Swindon or Wiltshire.

As a vital member of the team, you will provide essential administrative support across Bath & North East Somerset, Swindon, and Wiltshire. Your role will be varied and rewarding, involving:

Being the first point of contact for service users, offering a warm and professional response on the phone and by email

Supporting clinicians through tasks like writing letters, taking meeting minutes, and scheduling appointments

Assisting with the coordination of both individual and group therapy sessions

Working closely with a senior administrator and a team of experienced psychological therapists

Playing an active role in the ongoing development and improvement of our service

We're looking for someone who is motivated, flexible, and capable of working with a high level of autonomy in a busy environment.

About us

Maintain and update accurate service user records on patient systems

Coordinate and manage clinicians diaries, including setting up both individual and group therapy sessions

Communicate effectively with a range of stakeholders, including:

Service users

Other AWP teams

External partners such as GPs and third-sector organisations

Draft and send out clinical letters

Answer phone calls with a warm and confident telephone manner, and appropriately direct inquiries to the clinical team. Youll need to be comfortable speaking with individuals who may be in distress, offering reassurance and empathy

Organise meetings, including room bookings and minute-taking

Collaborate with clinicians and the lead administrator to support the smooth running of daily service operations across BSW

Assist in collating data for Key Performance Indicators (KPIs) and support the generation of regular reports

Confidently use a range of NHS and AWP systems including RiO, DrDoctor, and Microsoft Office