Band 3 Medical Secretary - Support in Ear Nose and Throat in Birmingham inBirmingham PUBLISHED MON 10 NOV 2025 Jump to job information section

Provide calm, patient and professional secretarial support in the busy Ear, Nose and Throat department at Queen Elizabeth Hospital, Birmingham (Band 3). In this role you’ll work closely with the Band 4 Senior Medical Secretarial Team to process clinical letters, book and check clinic appointments and follow‑ups, add patients to waiting lists and manage correspondence for 2‑Week Wait, daily emergency ENT, nurse‑led and endoscopy clinics. The post suits someone who is well organised, able to prioritise, confident on the telephone, good at resolving queries to completion and comfortable using a range of IT systems including Word, Excel and Outlook. Previous clerical or customer‑facing experience is important and healthcare experience is desirable; the role is subject to a DBS check.

This permanent post (full‑time, part‑time or flexible working options) offers a supportive workplace within University Hospitals Birmingham NHS Foundation Trust, which makes reasonable adjustments for staff and values diversity — ideal if you’re balancing caring responsibilities or returning to work. Essential qualifications include good general education (GCSE English and Maths at grade 9–4 or equivalent) and a Business Administration NVQ level 3 / AMSPAR or similar. The role is Band 3 with a salary of £24,937–£26,598 and gives you the chance to make a real difference to patients’ journeys while using transferable administrative skills. Click the “Apply Now” button alongside this advert to apply — you can also find further details on jobsincare.com.