Band 3 Medical Secretary - Support in Ear Nose and Throat in Birmingham inBirmingham PUBLISHED MON 10 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year
PERMANENT
Job description
Job summary
An exciting opportunity has arisen to work as a Support Medical Secretary in the fast paced and busy Ear, Nose and Throat Department at the QE. We are looking for a flexible, highly motivated and well organised individual to join us.Our friendly and approachable team provide a professional secretarial service to our acclaimed team of Ear, Nose and Throat Surgeons.The successful candidate will be efficient, productive and be able to prioritise tasks. They will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient with an excellent telephone manner, drawing upon communication and interpersonal skills in order to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.
Qualifications
Essential*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4*Business Administration NVQ level 3, AMSPAR or equivalent
Experience
in an administrative environment
Experience
Essential*
Experience
of dealing with the Public/Customer service
Experience
*
Experience
of working with a range of IT systems and Microsoft Office packages (eg. Word, Excel and Outlook)Desirable*
Experience
of working in a busy environment*
Experience
of working in Healthcare*Ability to work under pressure and deal with stressful situations
Main duties of the job
Liaising with Team Leader daily and providing full secretarial support to our band 4 Senior Medical Secretarial Team. Processing of clinical letters, booking clinic appointments, checking follow up appointments and clinic outcomes. Adding patients to waiting list. Processing of clinical letters in relation to 2 Week Wait Clinics, Daily Emergency ENT Clinics, Nurse Led Clinics and Endoscope I Clinics
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
10 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
13596
Job location
sQueen Elizabeth HospitalMindelsohn WayBirminghamWest MidlandsB15 2TH
Job description
Job responsibilities
Please note for a specific detailed
Job description
for this vacancy please see attached
Job description
.
Job description
Job description
.
Person Specification
Qualifications
Essential* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4* Business Administration NVQ level 3 or equivalent
Experience
in a clerical environmentDesirable* AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential*
Experience
*
Experience
of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)*
Experience
of using IT systemsDesirable*
Experience
of working in Healthcare
Person Specification
Experience
Essential*
Experience
*
Experience
of using IT systemsDesirable*
Experience
of working in Healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
An exciting opportunity has arisen to work as a Support Medical Secretary in the fast paced and busy Ear, Nose and Throat Department at the QE. We are looking for a flexible, highly motivated and well organised individual to join us.Our friendly and approachable team provide a professional secretarial service to our acclaimed team of Ear, Nose and Throat Surgeons.The successful candidate will be efficient, productive and be able to prioritise tasks. They will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient with an excellent telephone manner, drawing upon communication and interpersonal skills in order to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.
Qualifications
Essential*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4*Business Administration NVQ level 3, AMSPAR or equivalent
Experience
in an administrative environment
Experience
Essential*
Experience
of dealing with the Public/Customer service
Experience
*
Experience
of working with a range of IT systems and Microsoft Office packages (eg. Word, Excel and Outlook)Desirable*
Experience
of working in a busy environment*
Experience
of working in Healthcare*Ability to work under pressure and deal with stressful situations
Main duties of the job
Liaising with Team Leader daily and providing full secretarial support to our band 4 Senior Medical Secretarial Team. Processing of clinical letters, booking clinic appointments, checking follow up appointments and clinic outcomes. Adding patients to waiting list. Processing of clinical letters in relation to 2 Week Wait Clinics, Daily Emergency ENT Clinics, Nurse Led Clinics and Endoscope I Clinics
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
10 November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
13596
Job location
sQueen Elizabeth HospitalMindelsohn WayBirminghamWest MidlandsB15 2TH
Job description
Job responsibilities
Please note for a specific detailed
Job description
for this vacancy please see attached
Job description
.
Job description
Job description
.
Person Specification
Qualifications
Essential* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4* Business Administration NVQ level 3 or equivalent
Experience
in a clerical environmentDesirable* AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential*
Experience
*
Experience
of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)*
Experience
of using IT systemsDesirable*
Experience
of working in Healthcare
Person Specification
Experience
Essential*
Experience
*
Experience
of using IT systemsDesirable*
Experience
of working in Healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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