Band 4 Patient Pathway Navigator Oncology in Hampstead Heath London inHampstead Heath London PUBLISHED TUE 11 NOV 2025 Jump to job information section

Job summary
General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.Review the actions and instructions generated from the transcription service when requested.Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.Respond to requests from clinicians to type up urgent letters when required.Ensure all patient demographics and contact

Details
are kept up to date on Cerner.When accessing patient records ensure computerised tracking systems are used appropriately.Phone patients to provide instructions, reminders and information where necessary.Attend and participate in meetings relevant to the role as required.Provide patient navigation services for satellite and off site locations.

Main duties of the job
Patient Pathway Navigator Band 4 - OncologyWe are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal FreeOur team has pioneered the implementation of the new patient pathway roles with great success - and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics.You would be part of the patient pathway from referral to discharge and would be the patients' first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.Typing and data-entry skillsThe ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust's core values in all your interactions.For further enquires and/or to visit the department please contactFiona Moore - Clinical Pathway Manager x33667 or 02About us
The Royal Free London NHS Foundation Trust has around 900 beds and employs around 5,000 people. As well as services for local people, such as an accident and emergency services and all branches of medicine and surgery, the Trust is renowned for a large number of specialist services. These include: solid organ transplantation, nephrology and hepatology, HIV and infectious diseases, plastic surgery, immunology, amyloidosis and scleroderma. The Royal Free is a leading cancer centre with a range of specialist diagnostic and treatment services in oncology. The Trust is the London Cancer Centre for Hepatobiliary Cancer, Renal Cancer and Skin Cancer and has a world renowned Neuroendocrine Tumour Unit.

Details

Date posted
11 November 2025

Pay scheme
Agenda for changeBandBand 4

Salary
£33,094 to £36,195 a year per annum inclusive of HCAS

Contract
Fixed termDuration18 months

Working pattern
Full-time

Reference number
391-RFL-709B

Job location
sRoyal Free hospital NHS TrustPond streetHampstead Heath LondonNW3 2QG

Job description

Job responsibilities
Please see attached

Job description
for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description

Job responsibilities
Please see attached

Person Specification
Royal Free World Class ValuesEssentialDemonstrable ability to meet the Trust ValuesEducation and professional

Qualifications
EssentialRSA 2 or RSA 3 word processing/typing or equivalent

Experience
Knowledge of medical terminologyEnglish and Maths at GCSE level or equivalentDesirableDiploma level qualification or equivalent

Experience
Courses / further study attended to demonstrate evidence of personal development

Experience
EssentialPrevious

Experience
of working with the public and/or patients in a healthcare environment

Experience
of interaction with all levels of staffPrevious administrative and organisational

Experience

Experience
of dealing with non-routine and complex problemsDesirable

Experience
of managing and prioritising own workload and working to deadlinesSkills and aptitudesEssentialExcellent written and verbal communication skillsExcellent organisational skills with meticulous attention to detailExcellent customer care practice, being polite, sympathetic, patient and diplomaticUnderstanding patient confidentialityDesirableKnowledge of CernerAwareness of National and Trust pathway targets (such as 18 week RTT target)Ability to confidently interact and share knowledge with staff at all levelsProof of continuous learning and developmentAbility to learn and assimilate information quicklyAbility to use databases

Experience
EssentialPrevious

Experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details