Bank Coordinator in Worcester inWorcester PUBLISHED TUE 11 NOV 2025 Jump to job information section

Job summary
Looking for a way to make the most of your communication, organisation and administration skills? Join the team supporting our Out Of Hours (in Worcestershire) and youll get aflexible choice of hours, plus the chance todevelop your career.As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. Its better for everyone. As aBank Coordinatorat our OOH service, youll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. Youll provide coordination and support to ensure the smooth running of shifts and respond swiftly and efficiently if theres any breakdown in the service. This could include making comfort/safety calls to patients when required. This is a Bank role that enables you to choose to accept the shifts you want. However, to support our Out Of Hours services, we will expect you to be available to work around 15 hours a week, across evenings and weekends.

Main duties of the job
Pro active management of call volumes within the triage pool and home visits to ensure, where possible we are meeting our DX Code targets with oversight of the bases Ensure when necessary we are implementing streaming to base, triage blitz, moving GPs and escalation as necessary Reporting on breaches, providing reasons within the Coord LogOversight of the whole service, providing direction/distribution of workload and supportDespatch patient calls within Practice Plus Group performance standardsManage shifts appropriately by analysing and identifying pressure points using call volume and staffing levelsAll cases should be processed and completed during shift, ensuring a thorough detailed handover for next sessionEnsure that manual calls have been processed and completed in line with policyComplete the Coordinators log reporting any problems, escalation, concerns or absence/lateness on shiftEnsure all computer queries or breakdowns are logged and

Address
edPossess a working knowledge of the fire procedures and the relevant action in the case of activation of the fire alarm or Disaster RecoveryBe fully aware of our Escalation and DR policy and how to implement a manual working process as requiredTo manage and direct the Coordinator Assistants to provide adequate support for the shiftEnsure comfort calling is actioned in accordance with our policies, keep up to date with new policies and procedures

About us

Experience
within an Administration role, preferably within a healthcare settingProven

Experience
coordinating appointments, staff members and/or rotasEducated to GCSE level or equivalentExcellent written and verbal communication skillsGood telephone mannerAbility to work within an Out of Hours service; evenings, nights and weekendsFor additional information about the role, please see the attached

Job description
and

Person Specification
. If you have any further questions, please contact George Robinson - note that offers of employment are subject to receipt of satisfactory references and a DBS check.Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.#LI-GR1

Details

Date posted
11 November 2025

Pay scheme
Other

Salary
£19.51 a year £13.73 - £19.51 Per Hour

Contract
BankDuration12 years

Working pattern
Part-time, Flexible working

Reference number
13202

Job location
s98C Blackpole Trading Estate WestHindlip LaneWorcesterWorcestershireWR3 8TJ

Job description

Job responsibilities
Looking for a way to make the most of your communication, organisation and administration skills? Join the team supporting our Out Of Hours (in Worcestershire) and youll get aflexible choice of hours, plus the chance todevelop your career.As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. Its better for everyone. As aBank Coordinatorat our OOH service, youll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. Youll provide coordination and support to ensure the smooth running of shifts and respond swiftly and efficiently if theres any breakdown in the service. This could include making comfort/safety calls to patients when required. This is a Bank role that enables you to choose to accept the shifts you want. However, to support our Out Of Hours services, we will expect you to be available to work around 15 hours a week, across evenings and weekends.

Job description

Person Specification

Qualifications
EssentialPlease see JD and

Person Specification
attached to advertDesirablePlease see JD and

Person Specification
attached to advert

Experience
EssentialPlease see JD and

Person Specification
attached to advertAdditional CriteriaEssentialPlease see JD and

Person Specification
attached to advert

Person Specification

Person Specification
attached to advert

Experience
EssentialPlease see JD and

Person Specification
attached to advert

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details