Bank Weekend Receptionist in Macclesfield inMacclesfield PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
Job Purpose:To provide flexible and reliable reception and administrative support, covering periods of sickness, annual leave, and weekend shifts, ensuring a welcoming and professional environment for staff, patients, and visitors.Additional Information:This is a bank position with no

Contract
ed hours, providing flexibility for both the employee and employer. The role primarily involves weekend work, with additional hours available to cover holidays and sickness. Candidates should be adaptable and ready to support the team as needed.

Main duties of the job
Welcome patients and direct to appropriate services in order to providea positive impression of the service.To answer all telephone calls in a prompt, polite, professional and friendlymanner in order that the caller receives a positive impression of the centre.To make appointments for patients, to respond to patient requests andprovide patients with clear up to date information about services provided including

Details
regarding any cost or charges.Respect and protect patient confidentiality in accordance with The DataProtection Act.Liaise with other staff and organisations regarding clinic arrangements,room management, patient appointments and other associated enquiries.In accordance with the Clinical Room Management plan, on a session-by-sessionbasis, ensure all rooms are set up correctly to meet the needs of theclinicians using the rooms.Support the management and monitoring of the necessary and relevantsupplies within the clinical consulting and treatment rooms ensuring thatadequate stocks are maintained at all times.Receive and manage incoming correspondence and telephone enquiriesensuring that these are dealt with or passed in an appropriate and timelymanner.Provide chaperone support for clinical staff if/when required.Accept and facilitate safe dispatch of clinical specimens to the hospital.

About us
VernovaHealthcare CIC is a Social Enterprise healthcare service provider owned by GPsin East Cheshire. As a community interest company (CIC) it operates on astrictly not-for-profit basis, and any surpluses from services provided mustbe re-invested for the benefit of the people of East Cheshire.

Details

Date posted
November 2025

Pay scheme
Other

Salary
£15.77 an hour

Contract
Bank

Working pattern
Flexible working

Reference number
B0251-25-0Job location
sWaters Green Medical CentreSunderland StreetMacclesfieldSK11 6JL

Job description

Job responsibilities
Job Title:BANK Weekend ReceptionistLocation:Waters Green Medical Centre,Sunderland Street, Macclesfield, Cheshire SK11 6JLHours:Working hours: No fixed hours, with flexibility required to cover holidays and sickness, primarily on Saturdays.

Salary
:£14.87 per hourResponsible to:Service ManagerAccountable to:Service ManagerVernova HealthcareCommunity Interest Company (CIC)VernovaHealthcare CIC is a Social Enterprise healthcare service provider owned by GPsin East Cheshire. As a community interest company (CIC) it operates on astrictly not-for-profit basis, and any surpluses from services provided mustbe re-invested for the benefit of the people of East Cheshire.Summary of RoleToprovide professional reception and support services to patients andprofessionals on behalf of Vernova Healthcare CIC in order to ensure thehighest standards of quality customer service are maintainedToprovide administrative support to all services and contribute to their smoothoperation.To provide support and receptioncover during sickness, annual leave, and weekendsDuties andResponsibilitiesWelcome patients and direct to appropriate services in order to providea positive impression of the service.To answer all telephone calls in a prompt, polite, professional and friendlymanner in order that the caller receives a positive impression of the centre.To make appointments for patients, to respond to patient requests andprovide patients with clear up to date information about services provided including

Details
regarding any cost or charges.Respect and protect patient confidentiality in accordance with The DataProtection Act.Liaise with other staff and organisations regarding clinic arrangements,room management, patient appointments and other associated enquiries.Maintain a safe and tidy reception and waiting area. Monitor notice boards and leaflets and ensurethey are kept up to date and tidy with relevant patient information.In accordance with the Clinical Room Management plan, on a session-by-sessionbasis, ensure all rooms are set up correctly to meet the needs of theclinicians using the rooms.Support the management and monitoring of the necessary and relevantsupplies within the clinical consulting and treatment rooms ensuring thatadequate stocks are maintained at all times.Monitor and support the management of reception stationery and supplies,ensuring that adequate stocks are maintained at all times.Receive and manage incoming correspondence and telephone enquiriesensuring that these are dealt with or passed in an appropriate and timelymanner.Provide chaperone support for clinical staff if/when required.Accept and facilitate safe dispatch of clinical specimens to the hospital.THIS

Job description
IS NOTEXHAUSTIVE AND MAY, FROM TIME TO TIME, VARY WITH THE DEVELOPING REQUIREMENTS OFTHE ORGANISATION.CONFIDENTIALITYIn the course of seeking treatment, patientsentrust us with or allow us to gather sensitive information in relation totheir health and other matters. They doso in confidence and have the right to expect that staff will respect theirprivacy and act appropriately.In the performance of the duties outlined in this

Job description
, thepost-holder may have access to confidential information relating to patientsand their Carers, Company staff and other healthcare workers. All such information from any source is to beregarded as strictly confidential.Information relating to patients, carers,colleagues or other healthcare workers may only be divulged to authorised personsin accordance with the Companys Policies and Procedures relating toConfidentiality and the Protection of Personal and Sensitive Data.HEALTH AND SAFETYThe post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Vernova Healthcares Health and Safety Policy, to include:Using personal security systems within theworkplace according to guidelines.Identifying the risks involved in work activities and undertaking suchactivities in a way that manages those risks.Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identifiedappropriately.EQUALITY ANDDIVERSITYThepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with company procedures andpolicies and current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carersand colleagues.Behaving in a manner which is welcoming to the individual, isnon-judgmental and respects their circumstances, feelings, priorities andrights.PERSONAL/PROFESSIONAL DEVELOPMENTAs part of this employment, thepost-holder will participate in any training programme implemented by VernovaHealthcare CIC and that which is appropriate to the healthcare setting. Suchtraining will include:Participation in an annual individual performancereview, including taking responsibility for maintaining a record of ownpersonal and/or professional development.Taking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar work.QUALITYThe post-holder will strive to maintainquality within the company and will:Alert other team members to issues of quality andrisk.Assess own performance and take accountability for own actions, eitherdirectly or under supervision.Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance.Work effectively with individuals in otheragencies to meet patients needs.Effectively manage own time, workload andresources.COMMUNICATIONThe post-holder should recognise theimportance of effective communication within the team and will strive to:Communicate effectively with other team members.Communicate effectively with patients and carersRecognise peoples needs for alternative methodsof communication and respond accordingly.CONTRIBUTION TO THE IMPLEMENTATION OF SERVICESThe post-holder will:Apply Company Policies, Standards and Guidance.Discuss with other members of the team how the policies, standards andguidelines will affect own work.Participate in audit when/where appropriate.PLEASE NOTE- VERNOVA HEALTHCARE CIC OPERATES A NO SMOKING POLICYReceptionist

Person Specification
ESSENTIALDESIRABLE

Experience

Experience
of working in a customer focused roleReception work in a healthcare setting or similar environment

Experience
of Patient Administration IT Systems

Qualifications
English language and maths to Grade C at GCSE (or equivalent)NVQ or similar in customer servicesEuropean Computer Driving Licence (ECDL)

Qualifications
KILLS AND KNOWLEDGEAble to work with a variety of tasks and prioritise own workload.Ability to follow defined procedures, using initiative and making decisions within guidelinesAccurate and thorough approach to tasksAble to work to and achieve agreed objectivesExcellent communication skills - with patients, clinicians and colleagues in person, by telephone and in writing.First class customer service skillsIT skills all MS office softwareKnowledge of equality issues and ability to promote diversity and work in a non-discriminatory way.Flexible and motivated team memberA commitment to personal developmentProblem solving skillsKnowledge of Safeguarding procedures in relation to Vulnerable Adults and ChildrenSkills in using patient administration IT systems and clinical information systems.SPECIFIC JOB REUIREMENTSAble to work in a non -smoking environmentAbility to work regular weekend shifts and have a flexible approach to

Working pattern
s.

Job description

Person Specification
ESSENTIALDESIRABLE

Experience

Working pattern
s.

Person Specification

Experience
Essential*

Experience
of working in a customer focused role* English language and maths to grade C at GCSE level (or equivalent)Able to work with a variety of tasks and prioritise own workload.Ability to follow defined procedures, using initiative and making decisions within guidelinesAccurate and thorough approach to tasksAble to work to and achieve agreed objectivesExcellent communication skills - with patients, clinicians and colleagues in person, by telephone and in writing.First class customer service skillsIT skills all MS office softwareKnowledge of equality issues and ability to promote diversity and work in a non-discriminatory way.Flexible and motivated team memberA commitment to personal developmentProblem solving skillsDesirableReception work in a healthcare setting or similar environment

Experience
of Patient Administration IT SystemsNVQ or similar in customer servicesEuropean Computer Driving Licence (ECDL) qualificationKnowledge of Safeguarding procedures in relation to Vulnerable Adults and ChildrenSkills in using patient administration IT systems and clinical information systems.

Person Specification

Experience
Essential*

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details