Business Administrator in Crediton inCrediton PUBLISHED WED 22 OCT 2025 Jump to job information section

Job summary
The Crediton Community Mental Health Team are seeking an enthusiastic, flexible and multi-skilled administrator to join its busy administration team.The role is full time (37.5 hours) Monday to Friday and based within Crediton Hospital.

Main duties of the job
The role includes line management of the administrative team within the Crediton community mental health team. The post holder will be responsible for recruitment and maintaining staff members, ensuring appropriate level of admin support for teams.To maintain and develop processes and systems that provide clinical colleagues with effective and efficient methods to enable them to utilise time more operationally.To support the Clinical Team Manager, maintain strong relationships with clinical managers.To chair and minute take of regular administrative meetings.Responsible for ensuring all records are up to date on appropriate staffing and patient systems and that items are dealt with quickly and efficiently on finance systems.To maintain communication links with all staff, using a variety of techniques to develop team morale and motivation through effective personal leadership.Promoting a satisfying and challenging environment for staff to work in. Aim to build a climate in which staff are valued and developed to their full potential.

About us
About Devon Partnership TrustWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we doOur valuesWe not only recruit based on

Qualifications
&

Experience
- we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived

Experience
of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Details

Date posted
22 October 2025

Pay scheme
Agenda for changeBandBand 4

Salary
£27,485 to £30,162 a year Band 4 Agenda for Change

Contract
Permanent

Working pattern
Full-time, Flexible working

Reference number
C9369-25-Job location
sCrediton HospitalWestern RoadCreditonDevonEX17 3NH

Job description

Job responsibilities
Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.The purpose of this role is to manage the administration provision for a clinical community team.Working in partnership with the Management Team and Clinical Leads to ensure the optimum deployment of resources to enable the delivery of

Contract
ed activity as required.To provide line management for the administration establishment as well as managing the flow of work to the team. Develop processes and systems that support these functions, including ability to meet deadlines, collate data and maintain standards relating to the administrative processes.To ensure that the turnaround times for clinical correspondence, results management response times to patient enquiries are delivered, taking corrective action to remedy where performance is compromised.There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills, proven management

Experience
and attention to detail.The post holder will have high standard of skills using Microsoft Office packages and

Experience
of using bespoke IT systems.Possibility for this postholder to work across one or more sites.Key Responsibilities include:Line management of administration team that provide the administration support for multi-disciplinary teams.Recruit and maintain staff numbers ensuring appropriate level of administrators are available to support teams effectively. Which includes appropriate cover for leave.Develop and maintaining processes and systems that provide clinical colleagues with effective and efficient methods to enable them to utilise their time more operationally.Chair regular administration meetings.Meeting administration: taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records.Ensure the teams have the appropriate and required training, equipment and environment to undertake their roles effectively.Monitor maintenance within the building/s, ensure that the appropriate recording and reporting systems are up to date and the appropriate individuals/teams are aware of breakages, changes or hazards to the building.Develop and maintain Business Continuity Plans for area of responsibility.Build and maintain strong relationships with clinical managers and teams.Responsible for ensuring all records are up to date on appropriate staffing and patient systems and that items are dealt with quickly and efficiently on finance systems.To maintain communication links with all staff, using a variety of techniques to develop team morale and motivation through effective personal leadership.Promoting a satisfying and challenging environment for staff to work in. Aim to build a climate in which staff are valued and developed to their full potential.Profile:Excellent planning and organisation skillsExcellent written and verbal communication skillsExcellent attention to detailEnthusiastic and confident to challengeCollegiate approach and diligentTakes pride in their work and consistently strives to produce work of the highest standardSeeks to deliver the best possible outcome rather than just the task at handWorks in partnership with the Manager/associated team to understand their needs and priorities (which may change depending on workload)Excellent line management skills to manage team that enables the support and confidence of clinical colleagues

Experience
of prioritising a varied and busy workload their own and that of the team they support

Experience
of working under pressure with the ability to work to and achieve deadlinesStrong commitment to ensure standardisation of practices across the organisationThe role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems

Job description

Person Specification

Experience
Essential* Excellent organisational skills*

Experience
of managing administration staff* Ability to prioritise workload and adapt to change when required*

Experience
of working as part of a team. Previous

Experience
of working within an administrative or secretarial team*

Experience
of dealing with confidential and complex information* Ability to take accurate formal and informal minutes* Previous NHS

Experience
of working in a Healthcare or Social Care administrative settingDesirable* Demonstrate good numeracy and literacy skills*

Experience
of general office routine and filing systemsKnowledge and SkillsEssential* Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook* Working knowledge of a range of administrative procedures including diary management and arranging appointments*

Experience
or understanding of creating electronic records, electronic filing systems* Electronic data base management* Ability to manage diverse workload whilst dealing with frequent interruptions* Ability to meet deadlines and to work under pressure* Exceptional organisational skills and ability to prioritise* Ability to work both independently and as part of a team* Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking* Knowledge of our business and how it supports patient care*

Experience
in dealing with people in distress in a calm and confident manner* Willingness to embrace new ways of working/changes

Qualifications
Essential* Level 4 Diploma in Business Administration or equivalent qualification or

Experience
* GCSE English or equivalent* Evidence of continuing professional and personal developmentDesirable* ICDL (International Computer Driving License), or equivalent

Experience
Person Specification

Experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details