Business Support Officer in Bodmin inBodmin PUBLISHED MON 10 NOV 2025 Jump to job information section

Job summary
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:Cornwall Foundation TrustRoyal Cornwall Hospitals NHS TrustCornwall and Isles of Scilly Integrated Care BoardAn exciting secondment opportunity has arisen for a business support officer to join the ICB's corporate administration team to provide comprehensive,effective and professional business support services.The ideal candidate will have proven significant and relevant senior administration and/or business support

Experience
and be confident and effective in managing the day to day running of an office. A corecomponentof the role is to administer meetings with agenda setting, minute taking, collation of papers and reports and tracking of actions.We are looking for strong prioritisation and organisational skills, along with excellent communication skills. The ability to remain calm in a busy and dynamic environment and be flexible to work at pace to achieve multiple and strict deadlines will be key. This role requires the ability to multitask to manage many competing priorities, to work logically, working on your own initiative and as part of the wider health office administration team.This is an office-based role witha requirement to be inthehead office for a minimum of 2 days per week. .

Main duties of the job
All roles in the integrated care board (ICB) share a common purpose and responsibility to meet the four core purposes of integrated care systems (ICS); to improve outcomes in population health and healthcare; to tackle inequalities in outcomes,

Experience
and access; to enhance productivity and value for money and to help the National Health Service (NHS) support broader social and economic development.To provide oversight and coordination of all business support and administration processes that contribute towards the safe and effective running of the Executive offices and portfolios.To ensure the provision of a fully comprehensive administrative and business support service working closely with the executive board director to remove unnecessary demands and pressures, working in a professional, efficient and confidential manner. Acting as first point of contact for all communications and ensure all enquires are acted on or re-directed appropriately.Management of multiple diaries frequently across both health and social care organisations often with a number of senior managers/directors to arrange meetings as required, requiring tact, diplomacy and good negotiation skills to secure mutually agreed outcomes.To be responsible for organising conferences, multi-organisation events, team meetings including the effective management of the calendar, emails for the executive board director, ensuring timescales, report requirements, deadlines etc. are met.

About us
NHS Cornwall and Isles of Scilly ICB is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:improving the health of children and young peoplesupporting people to stay well and independentacting sooner to help those with preventable conditionssupporting those with long-term conditions or mental health issuescaring for those with multiple needs as populations agegetting the best from collective resources so people get care as quickly as possible.You can look forward to excellent benefits including discounts in store and online, optional pension and life assurance, flexible working options,

Salary
sacrifice vehicles and cycles and much more.Hybrid workingThis is an office-based role with the expectation of being located in the Head Office in Bodmin for a minimum of 3 days per week. There will be some flexibilities to work from home and/or in other office locations, in collaboration with the executive board director and their requirements.

Details

Date posted
10 November 2025

Pay scheme
Agenda for changeBandBand 5

Salary
£31,049 to £37,796 a year per annum pro rata

Contract
SecondmentDuration9 months

Working pattern
Full-time

Reference number
471-7561022

Job location
sCornwall & Isles of Scilly Integrated Care BoardChy TrevailBodminPL31 2FR

Job description

Job responsibilities
Act as the primary point of contact for a range of business administration activities, with delegated lead responsibility for recording absence, training and appraisals for the relevant teams.Develop effective working relationships within broad range of internal and external stakeholders. This includes developing an effective communication network within the business support team, senior executives, and health and social care partners, voluntary and public sector organisations.Co-ordinate and support multiple workstreams with prioritisation and task management to ensure allocated individual and team tasks and activities are delivered within agreed timescales highlighting any issues or risks.Plan, organise and balance competing priorities ensuring that you are task and result focussed to ensure deadlines are met and outcomes achieved whilst providing an efficient and effective administrative service.Use initiative to deliver tasks and actions with few pre-defined boundaries, and being innovative in the way tasks are delivered, working autonomously in the absence of directors/chief of, and initiate escalation of urgent mattersUndertake reporting of information, including collating reports for the executive board director and senior management team highlighting any risks or outstanding actionProactively horizon scan for risks or opportunities where you can make recommendations to develop or improve to processes, procedures or methods of working within the teamThe workload is diverse and requires exceptional planning and organisation skills which will include maintaining information systems to ensure workstreams are logged, continuity is upheld and distributing confidential and sensitive informationTo administer all aspects of meetings including where the executive board director is chair, ensuring the timely production and release of agenda packs, transcribing of minutes, distributed promptly and information is completed and updated in a timely manner.To be responsible for authorising expenditure to a set level.

Job description

Person Specification

Qualifications
, training and professional membershipEssentialNVQ Level 3 in relevant business or administration or equivalent level of qualification or significant equivalent previous proven

Experience
(e.g. working at Senior Manager/Director level for a significant length of time)5 GCSE or equivalent including English and MathsRSA Typing/Word processing or equivalentKnowledge and

Experience
EssentialPrevious PA or business support

Experience
at director levelProven

Experience
of working in a busy office environmentProficient use of Microsoft Office: Word, Excel, Powerpoint

Experience
of communicating and liaising with all levels of staffDesirable

Experience
of cross organisation workingSkills and AbilitiesEssentialOrganise meetings and take comprehensive accurate minutesApply good problem solving skills eg - complex diary scheduling, working across organisationsDraft reports and outline meeting papersBe proactive and plan ahead, able to react quickly to changing scenariosCo-ordinating and collecting informationGood communication skills, both written and spokenSelf motivated and able to work without supervision and capable of prioritising own and others' workloads to meet often rapidly changing deadlinesWork on own initiative and take decisions on behalf of manager where and when appropriateMaintain confidentiality and trust at all timesAble to work under pressure and able to multi-taskWork to tight timescalesDesirableAble to receive and convey information (often complex or confidential) accurately, using persuasive, negotiating and motivational skills as requiredPersonal Qualities & BehavioursEssentialCalm under pressureDiscreet & ConfidentialFlexibility & Adaptive

Person Specification

Experience
at director levelProven

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details