Care Coordinator in Bromley inBromley PUBLISHED WED 24 SEP 2025 Jump to job information section
Competitive rates
FIXEDTERM
Forge Close Surgery rjG4qDrh
Job description
Job summary
This is a small, friendly GP Practice. No two days are the same. We want you to come and join our team!
Main duties of the job
We are seeking a full-time fixed-term for 12 months Care Coordinator to join our amazing team.Job share will be considered.Therole will primarily focus on triaging GP online consultation requests,supporting the clinical team through prescribing clerk duties, and assistingwith wider administrative and reception responsibilities when required.This is apatient-facing non-clinical role that requires excellent organisational skills,attention to detail, and a good understanding of General Practice processes.
Experience
of working in a GP surgery is essential, and
Experience
withclinical triage systems is desirable.This role would be suited to someone who has worked in a medical field.Please note we will only contact successful candidates who are shortlisted for interviews.If you are a patient at Forge Close Surgery and you are offered the above position. You would need to register at a different surgery before commencing employment with us.
About us
We work closely as a team , both clinical and administrative staff. We are flexible in working arrangements and our main motivation is to look forward to coming in to work.
Working pattern
37.5 hours per week (job share 2 roles available).Core hours between 8:00am 6:30pm, flexible shifts to be agreed.BenefitsCompetitive hourly rate: £13 per hour.NHS Pension Scheme membership.5 weeks annual leave (pro-rata) + bank holidays pro-rataOngoing training and development opportunities.Supportive and friendly team environment.
Details
Date posted
24 September 2025
Pay scheme
Other
Salary
£13 an hour DoE
Contract
Fixed termDuration12 months
Working pattern
Full-time, Part-time, Job share
Reference number
A4228-25-0Job location
sForge Close SurgeryForge CloseBromleyBR2 7LL
Job description
Job responsibilities
Online Consultation TriageReview, triage, and allocate online consultation requests to the appropriate clinician or service in a timely manner.Identify urgent or red flag symptoms using practice protocols and escalate to the duty GP as appropriate.Communicate effectively with patients via phone, SMS, or email regarding their requests.Prescribing Clerk DutiesProcess repeat prescription requests accurately and safely in line with practice protocols.Liaise with patients, pharmacies, and clinicians regarding prescription queries.Support medication reviews and prescribing audits under GP guidance.Ensure prescription records are accurate and up to date on EMIS.Administration and ReceptionProvide cover for reception and admin colleagues during busy periods, annual leave, or sickness absence.Register new patients and process changes to patient records.Deal with incoming calls, emails, and correspondence in a professional manner.Support clinical and management staff with general admin tasks, scanning, coding, and document management.Care CoordinationAct as a point of contact for patients requiring additional support navigating health and social care services.Signpost patients to appropriate services and ensure care plans are updated.Work closely with the practice team to improve patient access and continuity of care.GeneralWork flexibly to meet the needs of the practice and wider team.Maintain confidentiality and comply with GDPR and NHS information governance standards.Participate in practice meetings, audits, and service improvement initiatives.Undertake mandatory training and continued professional development as required.
Job description
Person Specification
Experience
Essential
Experience
working in General Practice (clinical or non-clinical).Strong IT skills, including EMIS Web (or willingness to train).Excellent communication and interpersonal skills.Ability to prioritise workload and work under pressure.High level of accuracy and attention to detail.Commitment to confidentiality and patient-centred care.Desirable
Experience
in clinical triage or signposting.
Experience
with prescribing workflows.Familiarity with NHS systems such as Docman, AccuRx, NHS App.Previous
Experience
in a care coordinator or admin lead role.
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
This is a small, friendly GP Practice. No two days are the same. We want you to come and join our team!
Main duties of the job
We are seeking a full-time fixed-term for 12 months Care Coordinator to join our amazing team.Job share will be considered.Therole will primarily focus on triaging GP online consultation requests,supporting the clinical team through prescribing clerk duties, and assistingwith wider administrative and reception responsibilities when required.This is apatient-facing non-clinical role that requires excellent organisational skills,attention to detail, and a good understanding of General Practice processes.
Experience
of working in a GP surgery is essential, and
Experience
withclinical triage systems is desirable.This role would be suited to someone who has worked in a medical field.Please note we will only contact successful candidates who are shortlisted for interviews.If you are a patient at Forge Close Surgery and you are offered the above position. You would need to register at a different surgery before commencing employment with us.
About us
We work closely as a team , both clinical and administrative staff. We are flexible in working arrangements and our main motivation is to look forward to coming in to work.
Working pattern
37.5 hours per week (job share 2 roles available).Core hours between 8:00am 6:30pm, flexible shifts to be agreed.BenefitsCompetitive hourly rate: £13 per hour.NHS Pension Scheme membership.5 weeks annual leave (pro-rata) + bank holidays pro-rataOngoing training and development opportunities.Supportive and friendly team environment.
Details
Date posted
24 September 2025
Pay scheme
Other
Salary
£13 an hour DoE
Contract
Fixed termDuration12 months
Working pattern
Full-time, Part-time, Job share
Reference number
A4228-25-0Job location
sForge Close SurgeryForge CloseBromleyBR2 7LL
Job description
Job responsibilities
Online Consultation TriageReview, triage, and allocate online consultation requests to the appropriate clinician or service in a timely manner.Identify urgent or red flag symptoms using practice protocols and escalate to the duty GP as appropriate.Communicate effectively with patients via phone, SMS, or email regarding their requests.Prescribing Clerk DutiesProcess repeat prescription requests accurately and safely in line with practice protocols.Liaise with patients, pharmacies, and clinicians regarding prescription queries.Support medication reviews and prescribing audits under GP guidance.Ensure prescription records are accurate and up to date on EMIS.Administration and ReceptionProvide cover for reception and admin colleagues during busy periods, annual leave, or sickness absence.Register new patients and process changes to patient records.Deal with incoming calls, emails, and correspondence in a professional manner.Support clinical and management staff with general admin tasks, scanning, coding, and document management.Care CoordinationAct as a point of contact for patients requiring additional support navigating health and social care services.Signpost patients to appropriate services and ensure care plans are updated.Work closely with the practice team to improve patient access and continuity of care.GeneralWork flexibly to meet the needs of the practice and wider team.Maintain confidentiality and comply with GDPR and NHS information governance standards.Participate in practice meetings, audits, and service improvement initiatives.Undertake mandatory training and continued professional development as required.
Job description
Person Specification
Experience
Essential
Experience
working in General Practice (clinical or non-clinical).Strong IT skills, including EMIS Web (or willingness to train).Excellent communication and interpersonal skills.Ability to prioritise workload and work under pressure.High level of accuracy and attention to detail.Commitment to confidentiality and patient-centred care.Desirable
Experience
in clinical triage or signposting.
Experience
with prescribing workflows.Familiarity with NHS systems such as Docman, AccuRx, NHS App.Previous
Experience
in a care coordinator or admin lead role.
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
Useful skills for a Care Coordinator:
Click to view
To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
inBromley
51.52505923441702 -0.019846664765587774 Bromley 
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