Care Coordinator in Kingston Upon Thames inKingston Upon Thames PUBLISHED THU 6 NOV 2025 Jump to job information section
Competitive rates
PERMANENT
Churchill Medical Centre rkhVxT4B
Job description
Job summary
Primary Care NetworkCare CoordinatorAn excitingopportunity has arisen within Primary Care to work as a Care Coordinator in ourChurchill, Canbury, Orchard and Berrylands Primary Care Network (CCOBPCN). We care for approximately 50,000patients in four practices across the borough of Kingston.You will need acaring and compassionate nature, excellent organisational skills and to enjoy working withpeople. The world of General Practice isbusy and ever changing so an ability to learn quickly and be adaptable to rapidchange is essential. The role will require an ability to organise and prioritise your own workload, and so you should becomfortable working independently and as a committed member of amulti-disciplinary team.
Main duties of the job
Administration duties- scanning and filing incoming post as well as electronic clinical letters.Deal with incoming practice email queries directly from hospitals or care agencies.Manage any admin requests through ANIMA (Triage system) such as medical letters and report requests.Assist with signposting patients to appropriate community or local services, alongside social prescribers.Act on communications from hospitals or community providers.Action and follow death protocol procedure allowing a smooth process for families or close relatives.Review any new cancer diagnosis patients and consult with our in-house social prescriber for cancer care review.Manage incoming medical reports and SAR requests (medical record requests) from patients and third parties.Assist with and ensure patients participate in local or national screening programmes.Promote health education to our patient population, such as through participation in self-care week.Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations.Organise and prioritise own workload.Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.Directly liaise with multi-agencies to coordinate care for patients.Support patients and carers and collect feedback on their
Experience
s.Support the PCN practices to deliver on QOF, KPIs and locally commissioned enhanced services.
About us
The world of General Practice is busy, often challenging, but also very rewarding. If you think you are the right person to join our team, please send your CV and a covering letter explaining how you can help us deliver great care to our patients. All successful applicants will be subject to a DBS check. We offer all of our staff competitive rates of pay, membership of the NHS Pension scheme and subscription to Perkbox. The practices have a strong record of supporting further training and development for staff.
Details
Date posted
06 November 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2617-25-0Job location
sClifton RoadKingston Upon ThamesSurreyKT2 6PGClifton RoadKingston Upon ThamesSurreyKT2 6PGOrchard GardensChessingtonSurreyKT9 1AG1 Elm RoadKingston Upon ThamesSurreyKT2 6HREwell RoadSurbitonSurreyKT66EZ
Job description
Job responsibilities
PURPOSETo provide a practice point of contact for patients in coordinating their careTo ensure timely follow up and action for patients from communications from community or secondary careTo deal with incoming queries from patients and other healthcare providersTo organise in-practice appointments, follow ups or other actions to help the PCN practices provide high quality, compassionate care to our patient populationSPECIFIC
Job responsibilities
Administration duties- scanning and filing incoming post as well as electronic clinical letters.Deal with incoming practice email queries directly from hospitals or care agencies.Manage any admin requests through ANIMA (Triage system) such as medical letters and report requests.Assist with signposting patients to appropriate community or local services, alongside social prescribers.Act on communications from hospitals or community providers.Action and follow death protocol procedure allowing a smooth process for families or close relatives.Review any new cancer diagnosis patients and consult with our in-house social prescriber for cancer care review.Manage incoming medical reports and SAR requests (medical record requests) from patients and third parties.Assist with and ensure patients participate in local or national screening programmes.Promote health education to our patient population, such as through participation in self-care week.Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations.Organise and prioritise own workload.Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.Directly liaise with multi-agencies to coordinate care for patients.Support patients and carers and collect feedback on their
Experience
s.Support the PCN practices to deliver on QOF, KPIs and locally commissioned enhanced services.To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken.Participate in practice meetings, patient participation groups and other meetings to improve engagement with the role.
Job description
Person Specification
Qualifications
EssentialGCSE level maths and English or equivalentDemonstrable commitment to professional and personaldevelopmentDesirableNVQ Level 2 Business Administration (or relevant
Experience
)
Experience
EssentialDemonstrable
Experience
of working with patientsDesirable
Experience
of partnership/collaborative working and of building relationships across a variety of organisations
Experience
of working with or in general practiceWorking in a multi-disciplinary setting where influence and negotiation is required
Experience
of working with healthcare professionals and or previous
Experience
in the NHS or social care or relevant field (including unpaid work)
Person Specification
Experience
)
Experience
EssentialDemonstrable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Primary Care NetworkCare CoordinatorAn excitingopportunity has arisen within Primary Care to work as a Care Coordinator in ourChurchill, Canbury, Orchard and Berrylands Primary Care Network (CCOBPCN). We care for approximately 50,000patients in four practices across the borough of Kingston.You will need acaring and compassionate nature, excellent organisational skills and to enjoy working withpeople. The world of General Practice isbusy and ever changing so an ability to learn quickly and be adaptable to rapidchange is essential. The role will require an ability to organise and prioritise your own workload, and so you should becomfortable working independently and as a committed member of amulti-disciplinary team.
Main duties of the job
Administration duties- scanning and filing incoming post as well as electronic clinical letters.Deal with incoming practice email queries directly from hospitals or care agencies.Manage any admin requests through ANIMA (Triage system) such as medical letters and report requests.Assist with signposting patients to appropriate community or local services, alongside social prescribers.Act on communications from hospitals or community providers.Action and follow death protocol procedure allowing a smooth process for families or close relatives.Review any new cancer diagnosis patients and consult with our in-house social prescriber for cancer care review.Manage incoming medical reports and SAR requests (medical record requests) from patients and third parties.Assist with and ensure patients participate in local or national screening programmes.Promote health education to our patient population, such as through participation in self-care week.Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations.Organise and prioritise own workload.Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.Directly liaise with multi-agencies to coordinate care for patients.Support patients and carers and collect feedback on their
Experience
s.Support the PCN practices to deliver on QOF, KPIs and locally commissioned enhanced services.
About us
The world of General Practice is busy, often challenging, but also very rewarding. If you think you are the right person to join our team, please send your CV and a covering letter explaining how you can help us deliver great care to our patients. All successful applicants will be subject to a DBS check. We offer all of our staff competitive rates of pay, membership of the NHS Pension scheme and subscription to Perkbox. The practices have a strong record of supporting further training and development for staff.
Details
Date posted
06 November 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2617-25-0Job location
sClifton RoadKingston Upon ThamesSurreyKT2 6PGClifton RoadKingston Upon ThamesSurreyKT2 6PGOrchard GardensChessingtonSurreyKT9 1AG1 Elm RoadKingston Upon ThamesSurreyKT2 6HREwell RoadSurbitonSurreyKT66EZ
Job description
Job responsibilities
PURPOSETo provide a practice point of contact for patients in coordinating their careTo ensure timely follow up and action for patients from communications from community or secondary careTo deal with incoming queries from patients and other healthcare providersTo organise in-practice appointments, follow ups or other actions to help the PCN practices provide high quality, compassionate care to our patient populationSPECIFIC
Job responsibilities
Administration duties- scanning and filing incoming post as well as electronic clinical letters.Deal with incoming practice email queries directly from hospitals or care agencies.Manage any admin requests through ANIMA (Triage system) such as medical letters and report requests.Assist with signposting patients to appropriate community or local services, alongside social prescribers.Act on communications from hospitals or community providers.Action and follow death protocol procedure allowing a smooth process for families or close relatives.Review any new cancer diagnosis patients and consult with our in-house social prescriber for cancer care review.Manage incoming medical reports and SAR requests (medical record requests) from patients and third parties.Assist with and ensure patients participate in local or national screening programmes.Promote health education to our patient population, such as through participation in self-care week.Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations.Organise and prioritise own workload.Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.Directly liaise with multi-agencies to coordinate care for patients.Support patients and carers and collect feedback on their
Experience
s.Support the PCN practices to deliver on QOF, KPIs and locally commissioned enhanced services.To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken.Participate in practice meetings, patient participation groups and other meetings to improve engagement with the role.
Job description
Person Specification
Qualifications
EssentialGCSE level maths and English or equivalentDemonstrable commitment to professional and personaldevelopmentDesirableNVQ Level 2 Business Administration (or relevant
Experience
)
Experience
EssentialDemonstrable
Experience
of working with patientsDesirable
Experience
of partnership/collaborative working and of building relationships across a variety of organisations
Experience
of working with or in general practiceWorking in a multi-disciplinary setting where influence and negotiation is required
Experience
of working with healthcare professionals and or previous
Experience
in the NHS or social care or relevant field (including unpaid work)
Person Specification
Experience
)
Experience
EssentialDemonstrable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Care Coordinator:
Click to view
To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
inKingston Upon Thames
51.40900824538044 -0.30361941232874573 Kingston Upon Thames 
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