Care Coordinator in Letchworth Garden City inLetchworth Garden City PUBLISHED TUE 19 AUG 2025 Jump to job information section
Caremark North Herts & Stevenage rpw3hq4G9
Job description
Summary of the Care Coordinator's Role
The role is based in our office at Letchworth Garden City, and includes travel across North Hertfordshire and Stevenage. The Care Coordinator's role reports to the Care Manager and responsible for ensuring all client visits are allocated to match suitable Care and Support Workers and to maintain appropriate office procedures.
About Caremark North Herts and Stevenage
Caremark has been supporting people to live independently in their homes since 2005. Our aim is to provide excellent home care to all regardless of gender race or social standing. We support customers to continue to live independently in their own homes and provide a range of home care options to our including companionship care, personal care, dementia care, respite care, overnight care, reablement care, live in care, palliative care and children’s care.
Principal Responsibilities of a Care Coordinator
Answering incoming telephone enquiries.
Maintain communication with care and support workers and service users regarding rotas.
Building and maintaining relationships with other professionals we work alongside.
Identifying gaps in the rota and sourcing new packages of care via E-brokerage or privately
Processing new client referrals including arranging assessments and start dates.
Preparing appropriate documentation for Field Care Supervisors.
Permanent allocation and templating of Care & Support Workers to all client visits and ensuring all visits are always covered.
Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.
Ensuring all other records are kept up to date.
Assist with team meetings and event organisation.
Authorisation and management of annual leave.
Managing an area of care and support workers and service users.
To work closely with the Field Care Supervisor.
To ensure compliance with all office systems and procedures.
Production of reports and management information as required.
Being part of the on-call team which includes early morning, evenings and weekends.
Recording and addressing issues that arise ‘Out of Hours’.
Dealing with emergencies when On Call – which could include going to support the care assistant or person we support until emergency services arrive
Completing weekly manager reports for care manager
Keeping our CRM (Leads) up to date on People Planner
Work towards lead time of 3 weeks
Benefits of Working for Caremark
Competitive industry hourly pay.
Paid mileage of 35p per mile between client visits.
Free study towards NVQ Level 2 and above in Adult Social Care.
Earn £150 for employee referral and be eligible for further awards for carer of the month and year.
Early Pay App to access up to 20% of your pay in advance of payday.
Participation in company events.
All employees of Caremark North Herts and Stevenage are entitled to pension and annual holidays.
Discount vouchers from Care Professional Academy.
Blue Light Discount Card.
On site parking at the office and parking permits when visit customers.
Paid ongoing training and development.
Personal attributes:
It is considered essential that Care and Support Workers possess the following qualities:
Self motivated & well organised.
Flexible
Caring & sensitive to the needs of others.
Ability to use own initiative.
Ability to communicate effectively.
Working Hours
08:30 to 5:30 Mon - Friday
On call on a weekly rota including evenings, weekends and mornings
Locations Covered
Letchworth
Hitchin
Baldock
Royston
Stevenage
Knebworth
Licence/Certification
UK Driving Licence (required)
The role is based in our office at Letchworth Garden City, and includes travel across North Hertfordshire and Stevenage. The Care Coordinator's role reports to the Care Manager and responsible for ensuring all client visits are allocated to match suitable Care and Support Workers and to maintain appropriate office procedures.
About Caremark North Herts and Stevenage
Caremark has been supporting people to live independently in their homes since 2005. Our aim is to provide excellent home care to all regardless of gender race or social standing. We support customers to continue to live independently in their own homes and provide a range of home care options to our including companionship care, personal care, dementia care, respite care, overnight care, reablement care, live in care, palliative care and children’s care.
Principal Responsibilities of a Care Coordinator
Benefits of Working for Caremark
Personal attributes:
Working Hours
08:30 to 5:30 Mon - Friday
On call on a weekly rota including evenings, weekends and mornings
Locations Covered
Licence/Certification
UK Driving Licence (required)
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
Useful skills for a Care Coordinator:
Click to view
To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
inLetchworth Garden City
51.9811505 -0.2162308 Letchworth Garden City, England, UK 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.