Care Coordinator in London inLondon PUBLISHED FRI 7 NOV 2025 Jump to job information section
Competitive rates
FIXEDTERM
Ravenscroft Medical Centre rztAiaw6
Job description
Job summary
Primary Care Network 5(PCN5) is looking for an enthusiastic,reliable care coordinator to join our team in supporting our patients andclinical staff at the surgery & PCN.We are seeking someone who enjoys working part of a team aswell as independently, who can multi-task and thrives in a busy workingenvironment.This is a varied role and a keen eye for detail isessential. Flexibility is important to be able to cover colleagues duringperiods of sickness or holidays.Training will be given in all aspects of the job, so thesuccessful candidate must be keen to learn new skills and enjoy a varied role.Candidates must be confident using IT.This is a full time role for 37.5 hours.
Main duties of the job
This role will involve a range of tasks including but not limited to:navigatingpatients to the right serviceassistingwith the patient recall processesBooking patients into clinicsInforming team when appointments slots are unutlisiedsignposting patientsassisting with general patient queriesmanagingmedical recordsreferralsdealingwith incoming clinical correspondence ensuring it is actioned appropriatelychasingclinical correspondences when test results are not yet returnedSupportin running extended access services (EAS)Openand close GP surgery.
About us
Primary Care Network 5 (PCN5) Is based in Barnet, with a grouping of 6 GP practices across, Hendon, Golders Green & Cricklewood, with a list size of 50,000 patients.PCN5 Has a wide variety of clinical and non-clinical stuff such as, MSK practitioners, ACP, Dietician, Mental Health practitioner, social prescribing link workers, GP & Pharmacists.
Details
Date posted
November 2025
Pay scheme
Other
Salary
£13 an hour
Contract
Fixed termDuration1 years
Working pattern
Full-time
Reference number
A0093-25-00Job location
sGrovemead Health Centre67 Elliot RoadLondonNW4 3EB
Job description
Job responsibilities
PrescriptionsEnsuring when prescriptions are authorised by clinicals that patients are informed which pharmacy it has gone toFront desk receptionSigning in patients into their appointmentsInforming patients of late procedure & trying to reschedule where possiblePrinting request forms for patientsProcessing CorrespondenceWhen clinical information come through emails that it is forwarded to correct correspondentWhen test results have not been received to contact the correct department and request it
Working pattern
Supporting Extended access service by participating in evening shift and 1 a month a weekend.Patient RecallsIdentify patients requiring routine reviews and vaccinations and book appointments with appropriate cliniciansMedical RecordsEnsuring patients
Details
are correct recordedOtherResponding to patient queriesProvide cover for members of the Admin team during periods of sickness and annual leave which may include working additional hours/days.To develop skills and competencies in new software/processes as requiredAny other duties commensurate with the role, as directed by the Line Manager or PCN Manager.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this
Job description
, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Failure to observe these rules will be regarded by your employers as serious or gross misconduct, which could result in disciplinary action being taken against you.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsTo co-operate in maintaining their place of work in a tidy and safe condition.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.
Job description
Person Specification
Experience
Essential
Experience
of working in an administrative role.Proficient in IT and willingness to learn new systems.Ability to prioritise workload.Able to work proactively, multi task and use initiative.Excellent communication skills written and verbal.Accuracy and attention to detail.Flexible approach to undertaking a wide variety of tasks.Willingness to learn new skills and processes.Team playerConfident in working independentlyDesirable
Experience
working in a GP surgery or other NHS/medical organisation.
Experience
of managing confidential information.
Experience
of working in a customer focused environment.Knowledge of medical terminology.
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Primary Care Network 5(PCN5) is looking for an enthusiastic,reliable care coordinator to join our team in supporting our patients andclinical staff at the surgery & PCN.We are seeking someone who enjoys working part of a team aswell as independently, who can multi-task and thrives in a busy workingenvironment.This is a varied role and a keen eye for detail isessential. Flexibility is important to be able to cover colleagues duringperiods of sickness or holidays.Training will be given in all aspects of the job, so thesuccessful candidate must be keen to learn new skills and enjoy a varied role.Candidates must be confident using IT.This is a full time role for 37.5 hours.
Main duties of the job
This role will involve a range of tasks including but not limited to:navigatingpatients to the right serviceassistingwith the patient recall processesBooking patients into clinicsInforming team when appointments slots are unutlisiedsignposting patientsassisting with general patient queriesmanagingmedical recordsreferralsdealingwith incoming clinical correspondence ensuring it is actioned appropriatelychasingclinical correspondences when test results are not yet returnedSupportin running extended access services (EAS)Openand close GP surgery.
About us
Primary Care Network 5 (PCN5) Is based in Barnet, with a grouping of 6 GP practices across, Hendon, Golders Green & Cricklewood, with a list size of 50,000 patients.PCN5 Has a wide variety of clinical and non-clinical stuff such as, MSK practitioners, ACP, Dietician, Mental Health practitioner, social prescribing link workers, GP & Pharmacists.
Details
Date posted
November 2025
Pay scheme
Other
Salary
£13 an hour
Contract
Fixed termDuration1 years
Working pattern
Full-time
Reference number
A0093-25-00Job location
sGrovemead Health Centre67 Elliot RoadLondonNW4 3EB
Job description
Job responsibilities
PrescriptionsEnsuring when prescriptions are authorised by clinicals that patients are informed which pharmacy it has gone toFront desk receptionSigning in patients into their appointmentsInforming patients of late procedure & trying to reschedule where possiblePrinting request forms for patientsProcessing CorrespondenceWhen clinical information come through emails that it is forwarded to correct correspondentWhen test results have not been received to contact the correct department and request it
Working pattern
Supporting Extended access service by participating in evening shift and 1 a month a weekend.Patient RecallsIdentify patients requiring routine reviews and vaccinations and book appointments with appropriate cliniciansMedical RecordsEnsuring patients
Details
are correct recordedOtherResponding to patient queriesProvide cover for members of the Admin team during periods of sickness and annual leave which may include working additional hours/days.To develop skills and competencies in new software/processes as requiredAny other duties commensurate with the role, as directed by the Line Manager or PCN Manager.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this
Job description
, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Failure to observe these rules will be regarded by your employers as serious or gross misconduct, which could result in disciplinary action being taken against you.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsTo co-operate in maintaining their place of work in a tidy and safe condition.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.
Job description
Person Specification
Experience
Essential
Experience
of working in an administrative role.Proficient in IT and willingness to learn new systems.Ability to prioritise workload.Able to work proactively, multi task and use initiative.Excellent communication skills written and verbal.Accuracy and attention to detail.Flexible approach to undertaking a wide variety of tasks.Willingness to learn new skills and processes.Team playerConfident in working independentlyDesirable
Experience
working in a GP surgery or other NHS/medical organisation.
Experience
of managing confidential information.
Experience
of working in a customer focused environment.Knowledge of medical terminology.
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Care Coordinator:
Click to view
To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
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