Care Navigator/ Receptionist in Coventry inCoventry PUBLISHED TUE 4 NOV 2025 Jump to job information section
Competitive rates
PERMANENT
NO SPONSORSHIP
Kenyon Medical Centres r6cZyX7F4
Job description
Job summary
THE PRACTICE:We are a GP training surgery serving 14,300 patients with 3 GP partners and 3 FSP within the Practice, along with GPTrainees/Students and ARRS. Kenyon Medical Centres has an opportunity for a Care Navigator to join our team on a part-time basis for 21.5 hours a week.THE ROLE:Your role as a Care Navigatorwill require you to be the face of the Practice. You will work in a very pastpaced environment either manning the reception desk, answering the telephones,dealing with queries and carrying out administrative tasks.Hours of work will be:Monday - 14:00pm-18:30pmTuesday - 14:00pm-18:30pmWednesday - 14:00pm-18:30pmThursday - 14:30pm-18:30pmFriday - 14:30pm-18:30pm = 21.5 hours a week.Saturday - this is on a rota basis (approximately twice a year).
Main duties of the job
Key responsibilities of a Care Navigator to include:Greeting and directing all patientsMaking appointmentsAnswering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.Answering Telephone calls.Accepting, issuing and handing out prescriptions, letters, completed form, specimen bottles etc.,Being aware of protocols and policies and advising patients of practice procedures.Organising ambulance transport for patientsHandling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgementsRegistering new patientsAccurately maintaining patient medical records, photocopying, filing and scanningKenyon's clinical system is EMIS Web.
About us
Kenyon Medical Centres form part of Sowe Valley PCN and have a list size of just over 14,000 patients. We offer all staff to join the NHS Pension Scheme.
Details
Date posted
04 November 2025
Pay scheme
Other
Salary
£12.71 an hour (Yearly Pay Review)
Contract
Permanent
Working pattern
Part-time
Reference number
A5466-25-0002
Job location
sKenyon Medical Centre1Brandon RoadBinleyCoventryCV3 2JFKenyon Medical Centres15 Chace AvenueCoventryCV3 3AD
Job description
Job responsibilities
Duties and ResponsibilitiesTelephone Duties1.Dealing with appointment and administration requests using AccuRx template2.Signposting patients to various NHS and other providers as appropriate3.Giving out test results in line with surgery policy4.Dealing with general enquiries by telephone and face to face5.Taking and recording clinical messages for members of the practice team6.Taking the initiative when required to instruct patients to call 999 when symptoms fall within the emergency protocolCare Navigator Duties8.Make refreshments for doctors and other team members, participate in washing up9.Greeting and directing patients and visitors around the building, ensuring GDPR visitor paperwork is completed and signed in.10.Making appointments in line with the protocols laid down for the various clinical grades11.Handing out and processing prescriptions and checking validity of medication and requests12.Ensure outstanding queries are explained and handed over to next shift, as necessary13.Respond to needs of Triage Team, Doctors and Nurses during surgery14.Collect payments from patients for NHS and non-NHS services15.Deal with general enquiries and complaints via telephone, email, texts and face to face following the SOP.16.General housekeeping (e.g. dealing with any bodily accidents in the waiting room) maintain notice boards17.Observe health and safety and infection control guidelines at all times18.To act as a Chaperone to clinical staff if and when needed (training will be provided).Prescriptions19.Dealing with requests for repeat prescriptions in line with Dispensing protocol20.Medication deliveries recording and putting away as per the SOP.Administration21.Input and extract patient information from Practice computer system (EMIS Web) also using other in-house software systems.22.Ensure Mandatory training is kept up-to-date.23.To amend change of
Address
es on patient record and scanning into patient notes, patient online services, temporary residents24.To open, scan and code incoming post as required using Docman software25.To support the admin team with medical records from PCSE to ensure new registrations are complete and correct and to register patients onto the EMIS system accordingly and scan on all paperwork relating to the new patient.26.To work at both Kenyon Medical Centre sites as a Care Navigator covering all aspects of working front of house.27.Any other duties as requested commensurate with the grade.
Job description
Person Specification
Experience
Essential
Person Specification
Care Navigator
Qualifications
Educated to GCSE level or equivalent
Experience
Experience
of working with the general public
Experience
of reception work
Experience
of working within a Healthcare SettingSkillsExcellent communication skills (Written and Oral)IT skillsClear, polite telephone mannerTime Management and the ability to work to deadlinesProblem solving skillsInterpersonal skillsCompetent in the use of Office and Outlook/ExcelAbility to work as a team member and autonomouslyAbility to follow clinical policy and procedureGood interpersonal skillsPersonal QualitiesPolite and confidentFlexible and cooperativeMotivatedProblem-solver with the ability to process information accurately and effectively, interpreting data as requiredHigh levels of integrity and loyaltySensitive and empathetic in distressing situationAbility to work under pressure/in stressful situationsAble to communicate effectively and understand the needs of the patientEffectively utilise resourcesPunctual and committed to supporting the teamAbility to deal with conflictTrustworthy and reliableOther requirementsKnowledge of EMIS Web clinical systemFlexibility to work outside core office hoursDisclosure Barring Service (DBS) checkAppropriate Car insurance/Driving LicencePrevious work referencesDesirableActive signposting or Care Navigator trainingHealthcare qualification (level 2) or working towards gaining equivalent levelCustomer Service qualification (NVQ) or equivalent
Person Specification
Experience
Essential
Person Specification
Care Navigator
Experience
Experience
of reception work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
THE PRACTICE:We are a GP training surgery serving 14,300 patients with 3 GP partners and 3 FSP within the Practice, along with GPTrainees/Students and ARRS. Kenyon Medical Centres has an opportunity for a Care Navigator to join our team on a part-time basis for 21.5 hours a week.THE ROLE:Your role as a Care Navigatorwill require you to be the face of the Practice. You will work in a very pastpaced environment either manning the reception desk, answering the telephones,dealing with queries and carrying out administrative tasks.Hours of work will be:Monday - 14:00pm-18:30pmTuesday - 14:00pm-18:30pmWednesday - 14:00pm-18:30pmThursday - 14:30pm-18:30pmFriday - 14:30pm-18:30pm = 21.5 hours a week.Saturday - this is on a rota basis (approximately twice a year).
Main duties of the job
Key responsibilities of a Care Navigator to include:Greeting and directing all patientsMaking appointmentsAnswering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.Answering Telephone calls.Accepting, issuing and handing out prescriptions, letters, completed form, specimen bottles etc.,Being aware of protocols and policies and advising patients of practice procedures.Organising ambulance transport for patientsHandling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgementsRegistering new patientsAccurately maintaining patient medical records, photocopying, filing and scanningKenyon's clinical system is EMIS Web.
About us
Kenyon Medical Centres form part of Sowe Valley PCN and have a list size of just over 14,000 patients. We offer all staff to join the NHS Pension Scheme.
Details
Date posted
04 November 2025
Pay scheme
Other
Salary
£12.71 an hour (Yearly Pay Review)
Contract
Permanent
Working pattern
Part-time
Reference number
A5466-25-0002
Job location
sKenyon Medical Centre1Brandon RoadBinleyCoventryCV3 2JFKenyon Medical Centres15 Chace AvenueCoventryCV3 3AD
Job description
Job responsibilities
Duties and ResponsibilitiesTelephone Duties1.Dealing with appointment and administration requests using AccuRx template2.Signposting patients to various NHS and other providers as appropriate3.Giving out test results in line with surgery policy4.Dealing with general enquiries by telephone and face to face5.Taking and recording clinical messages for members of the practice team6.Taking the initiative when required to instruct patients to call 999 when symptoms fall within the emergency protocolCare Navigator Duties8.Make refreshments for doctors and other team members, participate in washing up9.Greeting and directing patients and visitors around the building, ensuring GDPR visitor paperwork is completed and signed in.10.Making appointments in line with the protocols laid down for the various clinical grades11.Handing out and processing prescriptions and checking validity of medication and requests12.Ensure outstanding queries are explained and handed over to next shift, as necessary13.Respond to needs of Triage Team, Doctors and Nurses during surgery14.Collect payments from patients for NHS and non-NHS services15.Deal with general enquiries and complaints via telephone, email, texts and face to face following the SOP.16.General housekeeping (e.g. dealing with any bodily accidents in the waiting room) maintain notice boards17.Observe health and safety and infection control guidelines at all times18.To act as a Chaperone to clinical staff if and when needed (training will be provided).Prescriptions19.Dealing with requests for repeat prescriptions in line with Dispensing protocol20.Medication deliveries recording and putting away as per the SOP.Administration21.Input and extract patient information from Practice computer system (EMIS Web) also using other in-house software systems.22.Ensure Mandatory training is kept up-to-date.23.To amend change of
Address
es on patient record and scanning into patient notes, patient online services, temporary residents24.To open, scan and code incoming post as required using Docman software25.To support the admin team with medical records from PCSE to ensure new registrations are complete and correct and to register patients onto the EMIS system accordingly and scan on all paperwork relating to the new patient.26.To work at both Kenyon Medical Centre sites as a Care Navigator covering all aspects of working front of house.27.Any other duties as requested commensurate with the grade.
Job description
Person Specification
Experience
Essential
Person Specification
Care Navigator
Qualifications
Educated to GCSE level or equivalent
Experience
Experience
of working with the general public
Experience
of reception work
Experience
of working within a Healthcare SettingSkillsExcellent communication skills (Written and Oral)IT skillsClear, polite telephone mannerTime Management and the ability to work to deadlinesProblem solving skillsInterpersonal skillsCompetent in the use of Office and Outlook/ExcelAbility to work as a team member and autonomouslyAbility to follow clinical policy and procedureGood interpersonal skillsPersonal QualitiesPolite and confidentFlexible and cooperativeMotivatedProblem-solver with the ability to process information accurately and effectively, interpreting data as requiredHigh levels of integrity and loyaltySensitive and empathetic in distressing situationAbility to work under pressure/in stressful situationsAble to communicate effectively and understand the needs of the patientEffectively utilise resourcesPunctual and committed to supporting the teamAbility to deal with conflictTrustworthy and reliableOther requirementsKnowledge of EMIS Web clinical systemFlexibility to work outside core office hoursDisclosure Barring Service (DBS) checkAppropriate Car insurance/Driving LicencePrevious work referencesDesirableActive signposting or Care Navigator trainingHealthcare qualification (level 2) or working towards gaining equivalent levelCustomer Service qualification (NVQ) or equivalent
Person Specification
Experience
Essential
Person Specification
Care Navigator
Experience
Experience
of reception work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
inCoventry
52.40770706485727 -1.5068569124762743 Coventry 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.