Care Navigator - Bank in Liverpool inLiverpool PUBLISHED TUE 28 OCT 2025 Jump to job information section

Job summary
Do you have customer service and administration

Experience
? We are looking for a Care Navigator to join our bank team, who will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.

Salary
: £12,60 per hour Location Litherland Hub What will you be doing Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures. Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services. Provide support to the wider primary Care team and action and follow up calls to other services as required.Provide operational support to the onsite practice team and clinical team.Record all essential information in a concise and accurate manner using EMIS Web system processes.Liaise with other services to request any instructions given by the clinical team, ensure all information logged. Respond to circumstances with a positive and flexible approach.Understand local referral arrangements/pathways for holistic support from a wide range of sectors.Ensure patient confidentiality at all timesBe familiar with and adhere to PC24 Standard Operating Procedures.Be patient focused, ability to show patience, empathy and compassion via the telephone.

Main duties of the job
What do I need Excellent verbal and written communication skills.Flexibility to work as a team and independently.Great IT skills including all Microsoft package

Experience
of EMIS is essential

Experience
of working in Primary Care practicePrevious

Experience
in a call handling position

About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS

Contract
s exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

About us
Whats on offer? £12,60 PhBank

Contract
, where you can bid for the available shifts that suit you NHS pension schemeEligible to apply for blue light card Come join our proud team This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Details

Date posted
28 October 2025

Pay scheme
Other

Salary
£26,2to £26,2a year

Contract
Permanent

Working pattern
Part-time

Reference number
VPC55601B5

Job location
sLiverpoolL21 9JN

Job description

Job responsibilities
Do you have customer service and administration

Salary
: £12,60per hourLocation Litherland HubWhat will you be doingProvide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services.Provide support to the wider primary Care team and action and follow up calls to other services as required.Provide operational support to the onsite practice team and clinical team.Record all essential information in a concise and accurate manner using EMIS Web system processes.Liaise with other services to request any instructions given by the clinical team, ensure all information logged.Respond to circumstances with a positive and flexible approach.Understand local referral arrangements/pathways for holistic support from a wide range of sectors.Ensure patient confidentiality at all timesBe familiar with and adhere to PC24 Standard Operating Procedures.Be patient focused, ability to show patience, empathy and compassion via the telephone.What do I needExcellent verbal and written communication skills.Flexibility to work as a team and independently.Great IT skills including all Microsoft package

Experience
of EMIS is essential

Experience
in a call handling position

Contract
s exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities.We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.Whats on offer?£12,60 PhBank

Contract
, where you can bid for the available shifts that suit youNHS pension schemeEligible to apply for blue light cardCome join our proud teamThis vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Job description

Experience
of EMIS is essential

Experience
in a call handling position

Person Specification
General RequirementsEssentialPlease refer to

Job description
aboveDesirablePlease refer to

Job description
above

Job description
above

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details