Care Navigator in Bradford inBradford PUBLISHED MON 3 NOV 2025 Jump to job information section

Job summary
Here at Dr Gilkar & Partners we are looking to recruit a care navigator to join our busy and diverse growing practice. The opportunity covers our surgery at Little Horton Lane, our branch surgery based in the Woodroyd Centre and our practice at Kensington Street Surgery. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients being the face of the practice.

Main duties of the job
You will work as part of a team responsible for delivering a high quality, patient focused, efficient service as the first point of contact for our patients. You will be expected to demonstrate excellent communication / customer skills and show empathy when required. You will be proficient in IT and able to work in a busy, challenging environment.Duties and responsibilities include:Maintaining and monitoring the practice appointments systemProcessing telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersProviding clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning

About us
Our practices have c12000 patients within the widely diverse BD5 & BD8 areas. We are within PCN 6, a fast growing primary care network. We are a welcoming & friendly team looking for a pleasant and

Experience
d care navigiator to join us.

Details

Date posted
November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Full-time, Part-time

Reference number
A42Job location
sLittle Horton Lane Medical Centre392 Little Horton LaneBradfordWest YorkshireBD5 0NXBirch Medical PracticeWoodroyd RoadBradfordWest YorkshireBD5 8ELKensington Street Health CentreWhitefield PlaceBradfordWest YorkshireBD8 9LB

Job description

Job responsibilities
The Care Navigator is the first point of contact for patients contacting the GP surgery. This can be via a variety of methods including via the telephone, face to face and via our online consult service. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the best serviceThe purpose of the role is to:Work alongside the our teams to support the navigation of patients to the most appropriate person or serviceAnswer calls from our patients, in an efficient and courteous manner, providing clear concise informationDeal with all general enquiries, explain procedures and make new and follow-up appointmentsEnsure an effective and efficient reception service is provided to patients and any other visitors to the practiceEnsure that all new patients are registered onto the computer system promptly and accuratelyReceive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate deliveryEnter and confirm patient information accurately, on to the computer as requiredAccess patient medical records to bookappointments and manage patient queries, enter accurate admin notes using SystmOneComplete tasks on SystmOne to communicate topatients, colleagues and healthcare professionalsFiling and retrieving paperwork, scanning ofmedical recordsProcessing repeat prescriptions in accordancewith practice guidelinesComputer data entry/data allocation andcollation; processing and recording information in accordance with practiceproceduresProcessing and distributing incoming (andoutgoing) mailPlease note a full list of responsibilities is within the

Job description
attached to this advert.

Job description

Job description
attached to this advert.

Person Specification

Qualifications
EssentialEducated to GCSE level standard is essential including Maths and English or equivalentDesirableEducated to A level standard is desiredHigher Education is desiredNCQ Customer CareSystmnOne knowledge is desirable

Experience
Essential

Experience
of answering telephone calls in a high call volume environmentCustomer Service

Experience
Reception/administration

Experience
DesirableA period working directly with members of the public in a busy NHS environment including

Experience
of working in Primary Care

Experience
of working as part of a team and under own initiative

Experience
of working with SystmOne, and other clinical systems

Experience
working in a health care settingSkillsEssentialIT skills: Basic is essentialMicrosoft Word usage is essentialKeyboard skills: Basic is essentialLiteracy skills EssentialNumeracy EssentialVerbal communication skills with the ability to deal with people in person and on the telephone is essentialVerbal reasoning skills essentialDesirableClinical software skills : SystmOneReport / Letter writing skillsMicrosoft ExcelCar driver/clean licence

Person Specification

Experience
Essential

Experience
Reception/administration

Experience
of working in Primary Care

Experience
working in a health care settingSkillsEssentialIT skills: Basic is essentialMicrosoft Word usage is essentialKeyboard skills: Basic is essentialLiteracy skills EssentialNumeracy EssentialVerbal communication skills with the ability to deal with people in person and on the telephone is essentialVerbal reasoning skills essentialDesirableClinical software skills : SystmOneReport / Letter writing skillsMicrosoft ExcelCar driver/clean licenceEmployer

Details