QR code linking to this job posting Care Navigator in Bradford inBradford PUBLISHED FRI 31 OCT 2025

Band 2: Competitive rates  PERMANENT 
FAMILY NHS

HORTON PARK MEDICAL PRACTICE

Part-time 25 hours week with weekday shifts — ideal for women balancing childcare or caring responsibilities.
Permanent post with Agenda for Change Band 2 pay (£12.21/hr) — clear, stable NHS terms.
Family‑friendly practice ethos at Horton Park Medical Practice — supportive of staff needs and flexible working.
Work in a multi‑professional team (GPs, pharmacists, ANPs, nursing) — great for learning and career development.
Use and strengthen SystmOne and admin skills — highly transferable and valued across UK primary care.
Serve inner‑city BD7 community; bilingual skills welcomed — perfect if you want meaningful, local patient contact.
Job summary
We arelooking for a part-time (25 hours) Care Navigator/Receptionist to join ourfriendly, patient-focused team.Thisposition is a permanent one and working hours will be over 5 weekdays, shiftpatterns to be confirmed.

Main duties of the job
Thesuccessful applicant will be:

Experience
d with SytmOne -Minimumof 1 year

Experience
, 1 years customer service

Experience
and must be able to demonstrate where this

Experience
was obtained.Organised, efficient anddemonstrate good interpersonal skills and effective communication within ourmulti-professional Primary Care Team.You will need to have thecapability to prioritise your own workload, be confident and adaptable to bothchange and to challenging situations in a busy environment.You will also be able todemonstrate co-operative and productive working with people of all backgroundsand second language would be desirable for this role.You will need to computerliterate,

Experience
d in the use of electronic communications and be confidentduring face to face interactions with patients.This post requires an ability toshow attention to detail even under pressure while maintaining confidentialityand the need to be able to deliver accurate and clear information toappropriate parties, in a timely manner.

About us
Why JoinOur Practice?Be part of a practice that hasfamily friendly ethosThat cares for patients and issupportive to all staffBe part offorward thinking Five Park Primary Care Network (Ridge, Parklands, Horton Park,Wibsey & Queensbury), working to improve care at a local level.We are a friendly, caring andsupportive practice.We provide high qualitypatient-centered care in inner city Bradford.Three Partner, innovative PMSpractice, 11,200 patients.We are a team of four Partners,four Salaried GPs, two ANP, Practice Pharmacist and Nursing Team.

Experience
d training practice,GP Trainees, and medical students Modern purpose-built premises.Excellent SystmOne records.GPwSi Diabetic clinics.Well organised Admin team.

Details

Date posted
31 October 2025

Pay scheme
Agenda for changeBandBand 2

Salary
£12.21 an hour NMW dependant on age

Contract
Permanent

Working pattern
Part-time, Flexible working

Reference number
A1Job location
s99 Horton Park AvenueBradfordWest YorkshireBD7 3EG

Job description

Job responsibilities
Interact with patients to provide and process information inresponse to enquiries, concerns and requests about NHS/practice services.To ensure that all patients have a positive

Experience
.To work as part of the Patient Services Team in a professionalmanner to provide high quality service, administration andsupport services to all clients, visitors, GPs and Allied HealthProfessionals.To follow all standard operating procedures and policies to ensureworking in an efficient and courteous manner at all times.To provide a professional call handling service and associatedadministration duties.To embed and sustain an ethos of care navigation throughout theteam; providing advice and guidance and signposting patients to the most appropriateclinician/service.To record all essential information accurately.

Job description

Person Specification

Qualifications
Essential-GCSE grade A to C in English and Maths (or equivalent).-A minimum of 1 year

Experience
with SystmOne.-Excellent communication skills, both written and verbal.-Competent in the use of IT.-Ability to deal confidently and courteously with people both in person and over the telephone.-Ability to work flexibly as a team member.-Able to work on own initiative and prioritise workload.-Empathetic, honest & caring.-Able to work under pressure.Desirable

Experience
in a patient facing/customer service role

Experience
Essential-1 Year minimum

Experience
of working with SystmOne-1 Year minimum

Experience
of working in a customer service roleDesirable-

Experience
of working in a GP practice

Person Specification

Experience
Essential-1 Year minimum

Experience
of working in a GP practice

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details
Part-time 25 hours week with weekday shifts — ideal for women balancing childcare or caring responsibilities.
Permanent post with Agenda for Change Band 2 pay (£12.21/hr) — clear, stable NHS terms.
Family‑friendly practice ethos at Horton Park Medical Practice — supportive of staff needs and flexible working.
Work in a multi‑professional team (GPs, pharmacists, ANPs, nursing) — great for learning and career development.
Use and strengthen SystmOne and admin skills — highly transferable and valued across UK primary care.
Serve inner‑city BD7 community; bilingual skills welcomed — perfect if you want meaningful, local patient contact.
 


in Bradford
Locations are approximate.